Guest Service Officer

Provide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Front Desk. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback and...

Job Description: - Greeting guests upon arrival and making them feel welcome. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. **Job Type**:...

Welcome all guests in a warm, friendly and helpful way at all times - Smile at the guests whenever you are dealing with them. Make attempts to learn and use guest’s name at every opportunity - Understand and able to perform departmental standards and procedures in areas like check in and check out, room change, reservations, cash floats, etc - Ensures all...

Welcome all guests in a warm, friendly and helpful way at all times - Smile at the guests whenever you are dealing with them. Make attempts to learn and use guest’s name at every opportunity - Understand and able to perform departmental standards and procedures in areas like check in and check out, room change, reservations, cash floats, etc - Ensures all...

1. Meet and greet hotel guests warmly and courteously. Attend to all guest needs and queries. 2. Sell (eg: walk in guest based on room availability), register and assign rooms to incoming guests, ensure that registration forms are properly filled up. 3. Make sure all check-ins are prepaid or a deposit is collected. All check-in should be keyed into IFCA...

**Job Number** 23144733 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, 2, Jalan Padungan, Kuching, Sarawak, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of responsibility...

Handle daily guest, check in and check out process. - To handle cash payment, and ensure monies are deal with as per company cash handling policy and procedure. - To provide upscale guest service experiences for guest throughout their stay. - To ensure guest are properly greeted upon their arrival. - To monitor daily bookings/online booking and ensure...

**Customer Services Officer Role**: To handle all fleet in Southern region in term of servicing, breakdown, inspection and many more. CSO will be the front liner to serve customer after sales and it will help to smoothen the procedure of work. - Ensure all exchange and delivery pick up is updated accordingly without missed. - Ensure odometer from physical...

Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu - Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms. - Ensuring the...

~Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu ~Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required ~Ensure restaurant cleanliness daily by...

**Job Number** 23125219 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, Jalan Tunku Abdul Rahman, Kuching, Sarawak, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **HOTEL DESCRIPTION** Sheraton Kuching Hotel is located in the city center, along Jalan...

Requirements - SPM or Diploma in any relevant field. - Proven work experience as a Receptionist, Front Office Representative or similar role. - Customer service attitude. **Responsibilities**: - Greet and welcome guests/visitors upon arrival at the office. - Reply, screen and forward approaching calls. - Get, sort and convey day by day mail/conveyances. -...

Job Responsibilities:To drive company vehicle for company business purposes.To maintain the cleanliness and ensure the good condition of the company vehicle assigned.To perform basic clerical works as assigned.To perform dispatch works, goods delivery, collect payments and run errands.To standby and fetch VIP guests (traveling in town or to operation...

**Job Number** 24068722 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position directs and works with managers and employees to carry out...

1.Opening doors, moving furniture, and carrying luggage for guests upon request. 2.Directing guests to their rooms and answering any questions they may have about the hotel’s facilities and services. 3.Answering phones in order to direct calls to the correct department or employee 4.Providing information about local points of interest and entertainment...

**JOB RESPONSIBILITIES**: - Coordinate and managing Director/DGM’s schedules, appointments and internal/external meetings. - Manage general affairs, functions and support the DGM/Director in business needs e.g.: Make travel arrangements, welcome guest visits and refreshment preparation. - Assist in the preparation of meetings, appointments and reports....

Mixing, garnishing and serving non-alcoholic drinks according to company specifications - Helping guests choose menu items or guiding them through drink options - Taking orders and making guests feel taken care of during their time at the restaurant or event - Keeping the bar stocked and clean - Providing friendly and attentive service - Adhering to company...

Monitor and report revenue and cash flow - Address customer issue and complaints - Team management skill - Smile at the guests whenever you are dealing with them. Make attempts to learn and use guest’s name at every opportunity - Understand and able to perform departmental standards and procedures in areas like check in and check out, room change,...

OBJECTIVE & RESPONSIBILITIES OF POSITION - To provide efficient and effective support services for the Purchase Requisition (PR) as required by thecompany accordance to Procurement Policy & Standard Operating Procedure (SOP) - Review purchase requisition for sub-con and determines if the services are budgeted - Review and check if the Purchase Requisition is...

**Job Description**: This position is responsible for the planning, supervision and management of all sections of Front Office Department to ensure that the overall service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard. Work Experience - Previous experience in a similar capacity with a five star hotel. - Strong...