Protege Noc

3 weeks ago

Cyberjaya, Malaysia Kridentia Integrated Services Sdn Bhd Full time

**JOB RESPONSIBILITIES**:
Supports department operation by maintaining current system and supervising agent
Perform day to day NOC activities
Prepare daily/ weekly/monthly report for customers
Answering incoming calls
Arrange internal resources especially on network-related issues.
Review and analyze reports, summarizing information and identifying trends
Daily track all incident tickets to avoid any SLA breach
Track and record NOC IT devices as necessary
Providing administrative support as needed
Organize meetings or discussion of necessary

**JOB REQUIREMENTS**:
Ability to prepare and interpret reports and step-by-step action plan
Strong understanding of basic network infrastructure
Able to work with all levels of IT staff internal /external the organization and work under mínimal supervision
Strong client-facing and teamwork skills
Strong working knowledge of Microsoft Office
Good interpersonal skills
Diploma/Degree in Business Admin or anything that equivalent
Vision of the Company
Technology entrepreneur that enhances quality of life

Mission of the Company
- The national security provider of choice
- Deploy the best technology
- Continuous talent development

Values of the Company
- Passion
- Excellence
- Integrity
- Teamwork
- Fun

Bachelor's or Equivalent

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