Director of Residences

**Job Number** 23109028

**Job Category** Rooms & Guest Services Operations

**Location** Marriott Residences Penang, One Marriott Drive, Penang, Malaysia, Malaysia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**HOTEL DESCRIPTION**

Marriott Residences Penang will be co-located with the Penang Marriott Hotel and Marriott Executive Apartments on the lower floors of the 55-storey tower and offers 302 fully or partially furnished two-, three
- and four-bedroom. The residences comes with separated entry and reception area, pool and residences facilities. Concierge, laundry and room service will be shared between the hotels.

The site is located on waterfront Gurney Drive, within an established neighborhood with excellent facilities and support amenities. It is a 10-minute walk from the Gurney Paragon retail/entertainment complex and the famous Gurney Drive Hawker Centre. The residences is projected to open in Q4, 2023.

**JOB SUMMARY**

Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection. Operates within the constraints of the residences budget. Provides timely reporting of financial performance and projections to the Board. Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping). Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. Implements training programs related to property management reinforcing constant quality service. Continuously identifies and corrects building and service defects while providing increase in value.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Property Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable.

**Preferred**:

- Previous Association management experience.

**CORE WORK ACTIVITIES**

**Managing Property Operations**
- Works with Guidance team team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Reviews Owner engagement survey and prepares yearly action plans comment cards, guest satisfaction results and other data to identify areas of improvement.
- Adheres to the four pillars of Operational excellence: Owner and employee engagement, financial excellence and Property Management
- Evaluates if Operations Team is meeting service needs and provides feedback to operations team.
- Participates in public space walk-throughs with Engineering and Housekeeping to ensure public space and back of the house areas are well maintained and preventative maintenance processes are in place.
- Tours building on a regular basis speaking with employees, owners, and Board of Directors to understand business needs and assess operational opportunities.
- Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
- Reviews reports and financial statements to determine the residential property is performing against the budget.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care.
- Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping).
- Identifies and corrects building and service defects while providing increase in value.
- Implements high standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection.
- Maintains complete inventory of: Unit owners’ information, parking and storage spaces, monthly Association common dues, Owners’ monthly/quarterly newsletter, hotel features, services, and hotel restaurant food concepts and information.
- Maintains complete knowledge of and complies with all hotel and residence policies and procedures.

**Leading Operations Teams**
- Verifies employees are tr