Operation Assistant/ Exec

2 weeks ago


Klang, Malaysia Solid Xpress Sdn Bhd Full time

Communicate regularly with customers in a polite and professional manner and solve daily issues (while coordinating with internal colleagues, as necessary)
- Update customers on local/international rules and regulations
- Review all documents received from customers for accuracy
- Follow up with origin / local offices on shipment status
- Collect all commercial and shipping documents from the customer or origin office well in advance of shipment execution
- Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
- Arrange the haulage/ transport based on customer request and monitor tightly to ensure on time pick up and delivery.
- Review the job file check list to ensure all required actions have been completed
- Provide timely feedback to Superior and Customers for shipment discrepancies
- Create reports per instructions from Sales or according to customer requirements
- Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
- Provide solutions, advice and guidance to the team for any issue or problem that arises.
- Train and coach the team to ensure a smooth operation.

Job Requirement
- Preferable with 2 years of working experience in the related field.
- Required Language: English, Mandarin (MUST) and Bahasa Malaysia
- Excellent negotiation skill and communication skill, both verbal and written,
- Self
- motivated, dynamic, responsible, good team player and able to work independently with minimum supervision.

职位类型:全职

薪资: RM2,300.00至RM3,000.00(每月 )

工作经验:

- Forwarder Operation: 2 年 (首选)

工作语言:

- Mandarin (必填)



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