Route Associate

Role:
This position is responsible to schedule driver’s daily assignment according to pick-up booking and maintain communication with drivers and merchant to ensure shipment is picked-up timely. This position requires to have strong communication skill to interact with various parties in the fast-paced environment while ensuring all pick-up booking is completed with zero failures

Core responsibilities

Schedule drivers to pick up parcels from merchants

Monitor driver activity and identify potential failures to activate contingency recovery plan

Collaborate with management to modify daily routes to accommodate pick up needs based on priority

Monitor drivers’ working hours and equipment availability

Act as communication liaison between driver and merchants

Cultivate strong relationship between driver and merchant to reduce stress that comes with last minute arrangements and changes

Monitor road condition and traffic changes; and work with drivers to establish new route for timely pick up

Perform audit & observe couriers’ behavior on the route and identify opportunities for improvements

Manage merchants pickup request via system escalation & communication

Reporting Line:
Reports directly to First Mile Supervisor & First Mile Manager

**Skills**:Must be able to work a flexible schedule

Strong knowledge of area and roadways

Ability to work in team environment in fast paced surroundings

Strong written and oral communication skills are essential

Required skill(s): MS Excel, MS Office

Good understanding and command of English, Bahasa Malaysia

Please whatsapp me for more details : 01125809093

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,300.00 - RM2,400.00 per month

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Puchong: Reliably commute or planning to relocate before starting work (required)