Cw1 Support

**About Toll Group**

**Job Description**:

- Lead in country engagement for CW1 deployments and lead additional deployments in new countries, supplement existing CW1 knowledge by proactively understanding upcoming features and benefits and share knowledge and proactively upskill offshore support providers with specialist module knowledge.
- Investigate and analyse deviations to agreed support service levels with offshore providers and provide a level of customer service focus and responsiveness to ensure delivery as per service level agreements.
- Identify continuous improvement opportunities for support and business processes to increase operational efficiency and undertake proactive troubleshooting and root cause analysis implementing preventative measures as appropriate.
- Work closely with the onshore and offshore support and business process improvement teams within Toll IT and develop functional specifications for enhancements / changes.

Location: MY Penang 114 & 114A Pesara Kampung Jawa Phase II Bayan Lepas Industrial Estate

Qualification:

- Minimum of Diploma/ Degree in Logistics / IT background would be a plus
- Good understanding in CW1 and having IT experience would be an added advantage
- Good communication and probem solving skills
- Good verbal and written communication skills in English

**What moves you?**

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

**Salary**: From RM5,000.00 per month

Ability to Commute:

- Bayan Lepas (required)