IT Technician
2 weeks ago
Seri Kembangan (HQ)
Record received cases in an online form
2. Skype Support
Check and respond to Skype messages
Record received cases in an online form
Follow up on Skype cases
3. CCTV Support
Check and respond to CCTV issues
Record received cases in an online form
Follow up on CCTV cases
4. Update IT equipment handling processes
5. Update IT case handling processes
6. Update software/hardware troubleshooting steps
7. Update recently introduced processes
8. Relay the latest information from management to the team
9. Review and escalate cases requiring high attention
10. Make decisions on complex cases
11. Assign tasks to team members
12. Update information on new software
13. Update information on new processes
14. Monitor and respond to WhatsApp group chat
**Requirements**:
Proficient in Bahasa Malaysia & English (Spoken & Written)
Fresh graduates are encouraged to apply
Must willing to work at MR DIY HQ, Seri Kembangan
**Date Posted**: 04 Dec 2023
