Client Service Support

3 weeks ago

Pulau Pinang, Malaysia S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 08
Client Service Support
Issuer Solutions Client services

What’s in it for you?

The Investor Relations Industry is a unique space that requires an enthusiastic individual who is willing to take ownership of his/her client queries and work in a team environment towards resolving them and providing the best customer service in the marketplace which S&P Global is well known for.

**What you’ll work on**:
The Client Service Support is responsible for carrying out the day-to-day delivery of client account services under the direction of the Corporate Client Services team and Manager. Working with the Issuer services Client Services, the Client Service Support must develop a clear understanding of project requirements, together with a detailed grasp of internal processes and the overall client workflow in order to contribute towards operational and project solutions that achieve maximum customer satisfaction.
Develop an understanding of the Investor Relations industry and job functions to facilitate the appropriate response to client needs.
Handle routine communication with internal teams
Facilitate client setup, effectively troubleshoot issues and escalate as needed, work with internal groups to document issues and deliver effective solutions.
Work closely with teams to maintain ongoing knowledge of project status and communicate effectively internally and externally (if required), to keep all parties informed of any information that may have impact on the business result.
Prepare customized spreadsheets with detailed quality assurance, and perform data entry tasks - ensuring details meet specified requirements.
Monitor technical issue ticketing system. Work to move issues through the resolution process, working with Advisors and Product to obtain necessary information from clients and troubleshoot.
Ad-hoc reporting

**What we look for**:
Educated to degree level (or equivalent)
Fluent in English (spoken and written)
Mandarin language skill is a plus
Detail oriented
Excellent written and verbal communication skills and outstanding customer service orientation
Strong organizational skills and ability to manage multiple tasks
Superior analytical & independent problem solving skills
Ability to work independently and within a team
Ability to handle high pressure situations and manage deadlines

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

**Beyond the Basics**: From retail discounts to referral

  • Client Services Executive

    4 days ago

    Pulau Pinang, Malaysia Cisive Full time

    Cisive is a global provider of compliance-driven human capital management and risk management solutions. The company’s core onboarding and pre-employment background screening offering provides clients with a streamlined, high quality, and regulatory compliant solution. Cisive is a growing global organization, and we continue to make significant advances in...

  • Remote client service officer

    4 days ago

    Pulau Pinang, Malaysia Axiata Group Berhad Full time

    Job Description:Axiata Group Berhad is looking for a Remote Client Service Officer to join our team in George Town, Penang, MY. As an Associate Level position, the ideal candidate will have at least 3 years of experience in client service roles. We are looking for someone who is resilient and passionate about providing excellent customer...

  • Account support officer

    6 days ago

    Pulau Pinang, Malaysia Maxis Berhad Full time

    Job description:Maxis Berhad is seeking a dynamic and motivated Account Support Officer to join our team in George Town, Penang, MY. As an Associate level position, the ideal candidate will have at least 4 years of experience in a similar role and possess a strong work ethic.Responsibilities:- Provide support to account managers in managing client accounts...

  • Customer support mandarin speaker

    2 days ago

    Pulau Pinang, Malaysia Innovatz Global Llc Full time

    Role: Customer Success Specialist(Mandarin Speaker) Location: Penang Duration: Fulltime Job Description: Job Description: •Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school) •Demonstrates passion for customer service, ownership of the...

  • Sales support associate

    6 days ago

    Pulau Pinang, Malaysia Clarivate Full time

    A minimum of 1 year experience working in Customer Service environment (Phone/Email/Chat) or similar Knowledge of Salesforce or similar CRM system and supporting the Sales Cycle business processes would be an added advantage Solid business acumen of business transactions and end-to-end sales processes. Excellent problem-solving and analytical skills with...

  • Remote chat support associate

    2 days ago

    Pulau Pinang, Malaysia Qsr Brands Full time

    As a Remote Chat Support Associate at QSR Brands, you will be responsible for providing efficient and effective customer support through chat channels. Your primary goal will be to address customer inquiries, resolve issues, and enhance overall customer satisfaction.Responsibilities:- Respond to customer inquiries and provide solutions via chat channels.-...

  • Chat support associate

    3 days ago

    Pulau Pinang, Malaysia Genting Group Full time

    Job Description:Genting Group is currently seeking a part-time Chat Support Associate to join our team in George Town, Penang, MY. As an Associate Level position, the ideal candidate will have at least 3 years of relevant experience in customer service or chat support roles.Responsibilities:1. Provide timely and accurate responses to customer inquiries...

  • Customer Service Officer

    1 month ago

    Pulau Pinang, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Customer Service Officer **What You'll Be Doing** - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. - Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. - Responsible for handling more complex...

  • Operations Analyst

    1 month ago

    Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: Position Summary Duties & accountabilities As part of platform/system support, the individual is required to assist with everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc. Direct interaction with OSTTRA Clients globally to resolve technical and non-technical related...

  • Audit assistant

    7 days ago

    Pulau Pinang, Malaysia Mazars Asia Full time

    We are in need of a resilient Audit Assistant (PG Office) to join our incredible team at Mazars Asia in Pulau Pinang.Growing your career as a Full Time Audit Assistant (PG Office) is an unparalleled opportunity to develop excellent skills.If you are strong in project management, leadership and have the right work ethic for the job, then apply for the...

  • Associate, Audit and Assurance

    4 weeks ago

    Pulau Pinang, Malaysia OA Assurance PAC Full time

    Job Highlights: Working with a recognised Accredited Training Organization Working Days: Monday to Friday Working Hours: 9am to 6pm A supportive and collaborative work environment. Job description: Carry out audit procedures in accordance with audit plan and SSAs Prepare draft financial statements in accordance with Singapore...

  • Associate/Intern - External Audit

    1 month ago

    Pulau Pinang, Malaysia Ooi & Associates Full time

    We invite highly motivated professionals to join our dynamic team at Ooi & Associates. The successful candidates will work on a portfolio of diversified clients in various industries and have the following responsibilities: Interact with the clients in order to collect all the necessary data/information, set-up and maintain audit files, prepare leads,...

  • Corporate Advisory Associate

    1 month ago

    Pulau Pinang, Malaysia Singapore Corporate Services Pte Ltd Full time

    Job Highlights:   Working with a recognized Accredited Training Organization Competitive Salary Remuneration Package and Staff Benefit Career growth opportunities Fast Progression Possibility to relocate to Singapore Positive working environment     Job Description: This role offers an excellent opportunity to quickly build upon...

  • Hr manager

    2 weeks ago

    Pulau Pinang, Malaysia Find Talents Full time

    About The Company Our client promotes and coordinates the development of Government-Assisted Methodist Schools and Methodist Private Schools/Institutions/Colleges operated in accordance with Christian standards and ideals as interpreted by the Methodist Church in Malaysia on a non-profit basis. Job Description Responsible for the full spectrum of Human...

  • Tax associate

    7 days ago

    Pulau Pinang, Malaysia Mazars Asia Full time

    About this position Why join us You don't join Mazars by coincidence, you choose Mazars: a global school of excellence where you will be challenged to develop and grow. Come and write the rest of (y)our story with us – you'll make friends along the way too. Mazars, the smart choice. In Mazars, you Imagineer Your Career. Embarking your career journey with...

  • Software developer

    2 weeks ago

    Pulau Pinang, Malaysia Vsolve Global Machinery Sdn Bhd Full time

    Job Responsibility Assembling, evaluating, testing, and maintaining electrical or electronic wiring, equipment, appliances, and apparatus. Troubleshooting and repairing malfunctioning equipment, appliances, and apparatus. Constructing and fabricating parts, using hand tools and specifications. Reading and interpreting electrical and electronic circuit...

  • Customer Service

    7 days ago

    Georgetown Georgetown Pulau Pinang Malaysia QEL Shipping Services Sdn Bhd Full time

    Managing end to end operation, shipping and sales support functions.Act as a liaison, providing product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.Constantly review working processes with vendorsCoordination on documentation between customers and carriers Good command of language skills...

  • Business development associate

    21 hours ago

    Pulau Pinang, Malaysia Ppb Group Berhad Full time

    Job description:As a Business Development Associate at PPB Group Berhad, you will be responsible for assisting in the growth and development of the company's business initiatives. This part-time position, based in George Town, Penang, requires a minimum of 2 years of experience in business development or a related field. Responsibilities:- Researching...

  • Shift Facilities Technician

    1 week ago

    Pulau Pinang, Malaysia CBRE Full time

    **Shift Facilities Technician (1 year Contract)** **Job ID** - 166817**Posted** - 13-May-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Engineering/Maintenance, Facilities Management, Property Management **Location(s)** Batu Kawan - Pulau Pinang - Malaysia, Bukit Mertajam - Pulau Pinang - Malaysia, Nibong Tebal - Pulau...

  • Pas Appops

    1 month ago

    Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 Application Technical Support Analyst (FTE - Malaysia - Penang based) **Grade ( relevant for internal applicants only )**: 9 **The Location**: FTE - Malaysia - Penang based **The Impact**: You will work to minimize the adverse impact of incidents and problems on the business during the region /...