07 - Customer Program Management Analyst (Mass

3 days ago

Kulim, Malaysia Celestica Full time

Req ID: 118924
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim

**General Overview**:
**Functional Area**: OPS - Operations
**Career Stream**: CPM - Customer Program Management
**Role**: Analyst
**SAP Short Name**: ANA
**Job Title**: Customer Program Management Analyst
**Job Code**: ANA-OPS-CPM
**Job Level**: Band 07
**Direct/Indirect Indicator**: Indirect

**Summary**:
Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.

**Detailed Description**:
Performs tasks such as, but not limited to, the following:

- Participates as a member of a customer focus team and acts as an interface between customers and the team.
- Receives, reviews and monitors status of customer orders.
- Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
- Communicates customer requirements and issues in production meetings.
- Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
- Maintains issues, complaints and corrective action requests for reporting purposes.
- Enters data into database ensuring root cause is reached and issue is closed.
- Troubleshoots return issues.
- Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
- Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
- Analyzes issues and problems to determine trends.
- Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
- Assists more experienced team members in the preparation of new product, qualification and service quotes.
- Tracks project and billing and communicates status to team and customer.

**Knowledge/Skills/Competencies**:

- Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
- Knowledge of the business issues associated with manufacturing.
- Knowledge of customer contracts and terms.
- Excellent customer contact, negotiation and problem resolution skills.
- Good presentation, database management and computer skills.
- Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers

**Physical Demands**:

- Duties of this position are performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
- Above demands are carried out within the local existing Health and Safety guidelines

**Typical Experience**:

- Two to Four years relevant experience

**Typical Education**:

- Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
- Educational Requirements may vary by Geography

**Notes**:
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

**COMPANY OVERVIEW**:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions

  • 07 - HR Resourcing Analyst

    3 days ago

    Kulim, Malaysia Celestica Full time

    Req ID: 119830 Remote Position: No Region: Asia Country: Malaysia State/Province: Kedah City: Kulim **General Overview**: **Functional Area**: HRM - Human Resources **Career Stream**: PDS - HR Program Development and Services **Role**: Analyst **Job Title**: HR Resourcing Analyst **Job Code**: ANA-HRM-RES **Band**: Level 07 **Direct/Indirect Indicator**:...

  • 07 - Commodity Management Analyst

    3 weeks ago

    Kulim, Malaysia Celestica Full time

    Req ID: 118820 Remote Position: No Region: Asia Country: Malaysia State/Province: Kedah City: Kulim **General Overview**: **Functional Area**: SCM - Supply Chain Management **Career Stream**: CMT - Commodity Management **Role**: Analyst **Job Title**: Commodity Management Analyst **Job Code**: ANA-SCM-COMM **Band**: Level 07 **Direct/Indirect Indicator**:...

  • 07 - Commodity Management Analyst

    3 weeks ago

    Kulim, Malaysia Celestica Full time

    Req ID: 119726 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Kedah City: Kulim **General Overview**: **Functional Area**: SCM - Supply Chain Management **Career Stream**: CMT - Commodity Management **Role**: Analyst **Job Title**: Commodity Management Analyst **Job Code**: ANA-SCM-COMM **Band**: Level 07 **Direct/Indirect...

  • 07 - Commodity Management Analyst

    1 week ago

    Kulim, Kedah, Malaysia Celestica Full time

    Req ID: 118820Remote Position: NoRegion: AsiaCountry: MalaysiaState/Province: KedahCity: KulimGeneral Overview:Functional Area: SCM - Supply Chain ManagementCareer Stream: CMT - Commodity ManagementRole: AnalystJob Title: Commodity Management AnalystJob Code: ANA-SCM-COMMBand: Level 07Direct/Indirect Indicator: IndirectSummary:Incumbents are fully qualified...

  • 07 - Analyst, Product Data

    4 weeks ago

    Kulim, Malaysia Celestica Full time

    Req ID: 119115 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Kedah City: Kulim **General Overview**: Functional Area: Supply Chain Management (SCM) Career Stream: Supply Chain Management (SCM) Role: Analyst (ANA) Job Title: Analyst, Product Data Job Code: ANA-SCM-PRD Job Level: Level 07 Direct/Indirect Indicator:...

  • 07 - HR Resourcing Analyst

    1 week ago

    Kulim, Kedah, Malaysia Celestica Full time

    Req ID: 119830Remote Position: NoRegion: AsiaCountry: MalaysiaState/Province: KedahCity: KulimGeneral Overview:Functional Area: HRM - Human ResourcesCareer Stream: PDS - HR Program Development and ServicesRole: AnalystJob Title: HR Resourcing AnalystJob Code: ANA-HRM-RESBand: Level 07Direct/Indirect Indicator: IndirectSummary:Provides working level HR...

  • 07 - Analyst, IT Solutions

    3 days ago

    Kulim, Malaysia Celestica Full time

    Req ID: 119823 Remote Position: No Region: Asia Country: Malaysia State/Province: Kedah City: Kulim **General Overview**: **Functional Area**: Information Technology (ITM) - **Career Stream**: IT Solutions (SOLN) - **Role**: Analyst (ANA) - **Job Title**: Analyst, IT Solutions - **Job Code**:ANA-ITM-SOLN - **Job Level**: Band 7 - **Direct/Indirect...

  • 07 - Import/export Analyst

    2 weeks ago

    Kulim, Malaysia Celestica Full time

    Req ID: 120958 Remote Position: No Region: Asia Country: Malaysia State/Province: Kedah City: Kulim **General Overview**: **Functional Area**: SCM - Supply Chain Management **Career Stream**: LOG - Logistics **Role**: Analyst **Job Title**: Import/Export Analyst **Job Code**: ANA-SCM-IMPX **Band**: Level 07 **Direct/Indirect Indicator**:...

  • 07 - Analyst, Product Data

    1 week ago

    Kulim, Kedah, Malaysia Celestica Full time

    Req ID: 119115Remote Position: HybridRegion: AsiaCountry: MalaysiaState/Province: KedahCity: KulimGeneral Overview:Functional Area: Supply Chain Management (SCM)Career Stream: Supply Chain Management (SCM)Role: Analyst (ANA)Job Title: Analyst, Product DataJob Code: ANA-SCM-PRDJob Level: Level 07Direct/Indirect Indicator: IndirectSummary:Must be competent in...

  • 07 - Analyst, IT Solutions

    1 week ago

    Kulim, Kedah, Malaysia Celestica Full time

    Req ID: 119823Remote Position: NoRegion: AsiaCountry: MalaysiaState/Province: KedahCity: KulimGeneral Overview:Functional Area: Information Technology (ITM)- Career Stream: IT Solutions (SOLN)- Role: Analyst (ANA)- Job Title: Analyst, IT Solutions- Job Code:ANA-ITMSOLN- Job Level: Band 7- Direct/Indirect Indicator: IndirectSummary:Detailed...

  • 07 - Import/export Analyst

    1 week ago

    Kulim, Kedah, Malaysia Celestica Full time

    Req ID: 120958Remote Position: NoRegion: AsiaCountry: MalaysiaState/Province: KedahCity: KulimGeneral Overview:Functional Area: SCM - Supply Chain ManagementCareer Stream: LOG - LogisticsRole: AnalystJob Title: Import/Export AnalystJob Code: ANA-SCM-IMPXBand: Level 07Direct/Indirect Indicator: IndirectSummary:Incumbents are fully qualified to execute...

  • 07 - Buyer

    3 weeks ago

    Kulim, Malaysia Celestica Full time

    Req ID: 119138 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Kedah City: Kulim **General Overview**: **Functional Area**: SCM - Supply Chain Management **Career Stream**: BUY - Buying **Role**: Analyst **Job Title**: Buyer **Job Code**: ANA-SCM-BUY **Band**: Level 07 **Direct/Indirect Indicator**: Indirect **Summary**: Incumbents...

  • 09 - Customer Program Manager 1

    2 weeks ago

    Kulim, Malaysia Celestica Full time

    Req ID: 117848 Remote Position: No Region: Asia Country: Malaysia State/Province: Kedah City: Kulim **General Overview**: **Functional Area**: OPS - Operations **Career Stream**: CPM - Customer Program Management **Role**: Manager 1 **SAP Short Name**: MG1 **Job Title**: Customer Program Manager 1 **Job Code**: MG1-OPS-CPM **Job Level**: Band...

  • 10 - Customer Program Manager 2

    3 weeks ago

    Kulim, Malaysia Celestica Full time

    Req ID: 120662 Remote Position: No Region: Asia Country: Malaysia State/Province: Kedah City: Kulim **General Overview**: **Functional Area**: OPS - Operations **Career Stream**: CPM - Customer Program Management **Role**: Manager 2 **SAP Short Name**: MG2 **Job Title**: Customer Program Manager 2 **Job Code**: MG2-OPS-CPM **Job Level**: Band...

  • 10 - Customer Program Manager 2

    1 week ago

    Kulim, Kedah, Malaysia Celestica Full time

    Req ID: 120662Remote Position: NoRegion: AsiaCountry: MalaysiaState/Province: KedahCity: KulimGeneral Overview:Functional Area: OPS - OperationsCareer Stream: CPM - Customer Program ManagementRole: Manager 2SAP Short Name: MG2Job Title: Customer Program Manager 2Job Code: MG2-OPS-CPMJob Level: Band 10Direct/Indirect Indicator:...

  • 08 - Customer Program Management Specialist

    2 weeks ago

    Kulim, Malaysia Celestica Full time

    Req ID: 117275 Remote Position: No Region: Asia Country: Malaysia State/Province: Kedah City: Kulim **General Overview**: **Functional Area**: OPS - Operations **Career Stream**: CPM - Customer Program Management **Role**: Specialist **SAP Short Name**: SPE **Job Title**: Customer Program Management Specialist **Job Code**: SPE-OPS-CPM **Job Level**: Band...

  • 07 - Planner

    5 days ago

    Kulim, Malaysia Celestica Full time

    Performs tasks such as, but not limited to, the following: - Plans, organizes, controls and executes a production schedule for a designated product or products including program coordination. - Develops production schedules based on actual and forecasted customer demand, product demand profiles and knowledge of the customer. Analyzes inputs (e.g., capacity,...

  • 10 - Customer Program Manager 2

    3 weeks ago

    Kulim, Malaysia Celestica Full time

    Req ID: 118892 Remote Position: No Region: Asia Country: Malaysia State/Province: Kedah City: Kulim **General Overview**: **Functional Area**: OPS - Operations **Career Stream**: CPM - Customer Program Management **Role**: Manager 2 **SAP Short Name**: MG2 **Job Title**: Customer Program Manager 2 **Job Code**: MG2-OPS-CPM **Job Level**: Band...

  • Procurement Analyst

    1 week ago

    Kulim, Kedah, Malaysia Agensi Pekerjaan Graceful (M) Sdn Bhd Full time

    Major Job role:1] Cost optimization and supplier management for existing mass production projects2] Materials shortage support for all mass-run projects3]Develop and manage MRO/Service supplier resources to optimize MRO/Service costResponsibilities and Authority:Be responsible for the continuous price reduction and annual price negotiation of the mass...

  • Procurement Analyst

    3 weeks ago

    Kulim, Malaysia Agensi Pekerjaan Graceful (M) Sdn Bhd Full time

    **Major Job role**: 1] Cost optimization and supplier management for existing mass production projects 2] Materials shortage support for all mass-run projects 3]Develop and manage MRO/Service supplier resources to optimize MRO/Service cost **Responsibilities and Authority**: 1. Be responsible for the continuous price reduction and annual price negotiation...