ERP Support Consultant

3 weeks ago

Kuala Lumpur, Malaysia Unit4 Full time

**Company Description**:
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities
- To progress each issue through to conclusion, liaising with colleagues and other departments, as appropriate.
- To process all support cases adhering to Service Level Guidelines.
- Handle customer escalations, take ownership of complicated issues, and communicate these accordingly.
- To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
- To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
- To train and mentor less experienced members of the team around product knowledge, skills and processes.
- Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
- Actively contribute to and participate in knowledge sharing activities.

**Qualifications**:
We’re looking for people with the right attitude and the desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.
- Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service.
- Exhibits good analytical and problem solving abilities
- Exhibits excellent communication skills and is fluent in English both written and oral.
- Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
- Ability to manage your own time to prioritise workload and meet deadlines.
- Friendly and professional manner with an enthusiastic positive approach to tasks
- Able to use initiative and work alone, and as part of a team
- Previous experience supporting Unit4 ERP software or similar would be highly advantageous
- Knowledge or experience with ServiceNow
- ITIL knowledge
- Common knowledge of SQL

**Additional Information**:
**We offer**:
A chance to participate in the development of a leading global software firm. You will have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.

At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy. In addition, you can continue to grow your career into other positions and for example, handle the cloud environments for our customers based on Azure infrastructure.

**Job Location**:
Kuala Lumpur, Malaysia

  • ERP Consultant

    4 weeks ago

    Kuala Lumpur, Malaysia TACHub Systems (Asia) Sdn Bhd Full time

    **Responsibilities**: - Provide ERP Project Implementation and Consultancy Services - Plan Project Schedule and Manage Deliverables. - Analyze and document customers’ business requirement. - Identify, evaluate and propose ERP Solutions to customers. - Setup and Configure ERP Solutions based on customers’ requirements. - Assist in System Integration,...

  • ERP Consultant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TACHub Systems (Asia) Sdn Bhd Full time

    Responsibilities: Provide ERP Project Implementation and Consultancy Services Plan Project Schedule and Manage Deliverables. Analyze and document customers' business requirement. Identify, evaluate and propose ERP Solutions to customers. Setup and Configure ERP Solutions based on customers' requirements. Assist in System Integration, Programs Testing and...

  • ERP Consultant

    2 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Permit Pro Consultancy Sdn Bhd Full time

    **Location: Kuala Lumpur** **Nationality: Malaysian Only** **Job Summary**: - Support the Navision ERP systems. - Carry out functional support as and when required for Navision ERP systems and ensure resolution time is in accordance with defined SLAs. - Liaise with Business Unit, vendors, project teams and related internal and external teams. - Provide...

  • Functional ERP Consultant

    4 days ago

    Kuala Lumpur, Malaysia Avows Technologies Sdn Bhd Full time

    Hi Greetings of the day! Please find the below JD **Responsibilities**: ------------ - Responsible for full cycle project implementation as well as support and enhancement projects. - Analysis of clients' business requirements and objectives and working with them to meet those objectives. - Perform system configuration, installation, data migration and...

  • ERP Support Consultant

    3 weeks ago

    Kuala Lumpur, Malaysia Unit4 Full time

    Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...

  • Functional erp consultant

    4 weeks ago

    Kuala Lumpur, Malaysia Link Compliance Full time

    Our client provides tailored solutions which include ERP, Manufacturing Automation, Cloud services, Io T, Big Data analytics, AI, and more, enabling businesses to create value and drive growth. Job Title:  Functional ERP Consultant Job Responsibilities: Responsible for full cycle project implementation as well as support and enhancement  projects....

  • Functional erp consultant

    1 month ago

    Kuala Lumpur, Malaysia Link Compliance Full time

    Our client provides tailored solutions which include ERP, Manufacturing Automation, Cloud services, Io T, Big Data analytics, AI, and more, enabling businesses to create value and drive growth. Job Title:  Functional ERP Consultant Job Responsibilities: Responsible for full cycle project implementation as well as support and enhancement  projects....

  • ERP Presales Consultant

    3 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    What you will experience in this role: - Act as the solution consultant throughout the sales cycle, providing essential support to the sales team. - Conduct solutioning sessions with customers to address their requirements, delivering presentations and system demonstrations as needed. - Collaborate in defining project scope, goals, and deliverables,...

  • ERP Consultant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Permit Pro Consultancy Sdn Bhd Full time

    Location: Kuala LumpurNationality: Malaysian OnlyJob Summary: Support the Navision ERP systems. Carry out functional support as and when required for Navision ERP systems and ensure resolution time is in accordance with defined SLAs. Liaise with Business Unit, vendors, project teams and related internal and external teams. Provide guidance, briefing and...

  • Erp system support/consultant

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Digiwinsoft Malaysia Full time

    Fresh graduates are welcome Job Requirements Candidate must possess at least a diploma/degree in any field of studies, preferably in computer science or related technological field. Have good knowledge on basic computer programs (e.g. MS Office, MS Excel, Google Docs, etc). A fast learner with proactive, team player personality. Candidate must possess fluent...

  • ERP Support Consultant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Unit4 Full time

    Company Description:We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver...

  • Functional erp consultant

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    Our client provides tailored solutions which include ERP, Manufacturing Automation, Cloud services, Io T, Big Data analytics, AI, and more, enabling businesses to create value and drive growthJob Title:Functional ERP Consultant Job Responsibilities: Responsible for full cycle project implementation as well as support and enhancement projects. Analysis of...

  • Functional erp consultant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    Our client provides tailored solutions which include ERP, Manufacturing Automation, Cloud services, Io T, Big Data analytics, AI, and more, enabling businesses to create value and drive growthJob Title:Functional ERP Consultant Job Responsibilities: Responsible for full cycle project implementation as well as support and enhancement projects. Analysis of...

  • Functional erp consultant

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    Our client provides tailored solutions which include ERP, Manufacturing Automation, Cloud services, Io T, Big Data analytics, AI, and more, enabling businesses to create value and drive growthJob Title:Functional ERP Consultant Job Responsibilities: Responsible for full cycle project implementation as well as support and enhancement projects. Analysis of...

  • ERP Technical Consultant

    2 months ago

    Kuala Lumpur, Malaysia JP Caliber Full time

    **Role of a Technical Consultant** To involve in Project Implementation which cover the challenging area of system design, development (programming required), testing, analysis and reporting, system configuration and installation and etc. **Requirements**: - Required skill(s): Preferably with Java, PHP.NET programming language, web programming, window...

  • ERP Functional Consultant

    7 days ago

    Kuala Lumpur, Malaysia IT Group Pte Ltd Full time

    **Job description** Responsible for the end to end delivery of projects (ERP & others) including planning, research, assessments, demonstrations, designing, delivery, integration, testing, quality management, and documentation, to ensure successful implementation of projects and activities. **KEY QUALIFICATIONS** **REQUIRED KNOWLEDGE AND SKILLS** - Has...

  • Sales Developer

    4 weeks ago

    Kuala Lumpur, Malaysia Marie ERP Full time

    Meeting with F&B operators to market Marie ERP - Supporting onboard and guide new users on how to benefit from Marie ERP - Remotely dialoguing with the software team to provide feedback on system improvement initiatives - Exploring approaches to grow market share The successful applicant; - Completed a minimum bachelor's degree in Accounting or Software...

  • Sales Representative

    2 weeks ago

    Kuala Lumpur, Malaysia Marie ERP Full time

    About Marie ERP We're an enterprise software startup building a breakthrough solution for an industry that millions of people depend upon everyday, the food and beverage (F&B) industry. Therefore we listen to the chaos and lack of control facing operators in F&B. We have 35 F&Bs that have expressed strong written interest in onboarding Marie ERP during our...

  • Junior Consultant

    6 days ago

    Kuala Lumpur, Malaysia iByte Solutions Sdn Bhd Full time

    We are seeking a motivated and talented SAP Junior Consultant for Business Functional or Technical to join our team. As an SAP Junior Consultant, you will work closely with clients to assist in implementing, customizing, and supporting SAP solutions. Your primary role will be to provide business process functional or technical expertise and support in areas...

  • Implementation Consultant

    3 weeks ago

    Kuala Lumpur, Malaysia TG Human Resource Services Sdn. Bhd. Full time

    **Summary of client**: Our client is a leading enterprise management software, solutions and cloud service provider in China and the Asia Pacific region. **Job Highlights** Prior experience in ERP solutions (SAP, Oracle, NetSuite, Microsoft Navision) will be advantageous. - Collect and analyse clients’ requirements. - Work in teams to design, test and...