Specialist:call,live Chats and Email

Job Highlights:

- Full professional training provided
- Career development under Banking and Insurance
- Normal working hours
- Working Location**:Cyberjaya**

**Job Description**:

- Reports problems, potential crises, and complaints to the supervisor for service improvement.
- Works closely with our Business Partners and Panel strategic partners to resolve complaints and uncertain issues.
- Performs other responsibilities and duties periodically assigned by the supervisor in order to meet operational and/or other requirements.

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Job Requirements:

- Language Proficiency in English and Malay. Mandarin and Cantonese will be added advantages.
- Customer oriented, self-motivated, and proficient in Microsoft Office.
- Able to adapt to the contact centre working environment, & able to work overtime beyond normal office hours.
- Willing to work in Cyberjaya

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM5,473.47 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus
- Tips
- Yearly bonus

Ability to commute/relocate:

- Nilai: Reliably commute or planning to relocate before starting work (required)