Bordereaux Processing

2 weeks ago

Kuala Lumpur, Malaysia MyGlit Full time

**Role**:Asst. Mgr/Mgr (Technical)

**Timings**:Flexible (Permanent)

**Industry**:BPO / ITES

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling

**Process**:Voice

Key Skills: Teamwork Mandarin english
- Designation: Lead Associate

Requirement: 2 nos

"Minimum Experience: 6 to 12 months*

Salary from RM 3,000 - RM 6,000

Education must be a Graduate from any discipline.

Location : Kuala Lumpur, Malaysia

New Job Description
- Act as Subject Matter Expert for all Bordereaux processed by team
- Responsible for bridging knowledge gaps of processing teams
- Custodian of all work instructions
- Primary responsibility to share process updates/changes
- Ensure calibration of knowledge with broking teams, Quality & Training teams through an established framework
- Conduct knowledge tests and refreshers to bridge knowledge gaps - identified through onshore feedback, Quality & Training teams
- Act as the first point of contact for the processing team for query resolution
- first pass review before queries sent onshore
- Graduate (any stream) with overall 4 -6 years of Insurance experience
- Understanding of broker value chain
- At least 2 years of Lloyd’s and London Market experience
- Lloyd’s and London Market certifications will be an added advantage
- Good verbal & written English & Mandarin communication Skills
- Customer service & problem-solving mindset
- Attention to detail
- Teamwork
- Ability to handle pressure and adaptable to change

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