Outlet Manager Klcc Diner

7 months ago


Kuala Lumpur, Malaysia Gigi Coffee Sdn Bhd Full time

Responsibilities:

- Responsible in managing 2-3 outlets
- Responsible in forecasting the outlets sales performance & outlet costing (P&L)
- Ensure effective daily front line operations (manpower, stocks and other resources
- Train and develop team to be top notch customer service agents
- Formulate and execute project delivery plans, the set sales budget, target and sales analysis
- Monitoring performance of project through key metrics, provide periodical performance reviews, and generate insights and recommendations to senior management
- Develop a deep understanding of the project including but not limited to machine SOP training and handling, product innovation and market trends
- Check and improve report quality and control procedures
- Calculate the outlet's staff payroll monthly
- Monitor and manage internal audit according to HACCP
- Administer customer complaint and see to that complaints are dealt with without delay
- Liaise with the supervisor for any problems at the outlet

**Requirements**:

- Must have at least 2-3 year of working experience as Assistant Outlet Manager in equivalent an established café, preferable with coffee background.
- Able to manage outlet and work independently.
- Able to lead and give clear instructions.
- Outgoing personality, with good customer service skills
- Must be fluent in English and Bahasa Malaysia.
- Proficient on a computer; familiar with software programs (Microsoft Office)
- Must be able to work overtime, including weekends, evenings and special events as needed.
- Well-organized, detail-oriented and able to multi-task.
- Must have effective problem solving/decision making abilities.
- Must have excellent verbal and written communication skills.

**Salary**: RM3,000.00 - RM3,399.00 per month

Schedule:

- Rotational shift


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