Svc Mgr

Working Hour
- Regular Hours
- Monday - Friday- Business Area- Location- Description

**Primary Objective**:

- Service champion of the branch ensuring branch staff deliver up-to-mark customer experience
- Lead customer acquisition and retention
- Lead and deliver high standard of customer service through proactive engagement with customers.
- Proactive in resolving customer issues and address customer concerns promptly
- Drive branch service KPI and customer service initiatives
- Provide service and operation support to Personal Banking team

**Key Responsibilities**:
**Service Excellence**
- Promote and cultivate excellent customer service culture in the branch
- Ensure branch adhere to service and housekeeping standards
- Complaint Management: Proactive and prompt handling of customer service issues
- Ensure there is clear customer focus across the Branch to produce a high standard of customer service in line with the quality and standards set

**Customer Acquisition and Retention**
- Drive customer acquisition and retention programme within the branch
- Lead and drive any service campaigns and initiatives of the bank

**Operation Control Compliance**
- Support Personal Banking wealth operations including level 1 checking of sales documents
- Support on-boarding operations and ensure seamless experience for customer
- Support branch operations including cash handling when required

**Risk, Compliance & Audit**
- Ensure compliance with the policies and procedure set by the Bank and statutory requirements and guidelines.
- Ensure and observe operational procedures to avoid operational loss
- Proactive in audit management
- Requirements

**Requirements**:
Bachelor Degree - Business, Accounting or its equivalent.
- Degree in Banking/Business Administration/Economics or related qualifications;
- At least 3 years of experience in customer service preferably in branch banking. Other industry service professional will be considered
- Strong leadership abilities, highly independent, committed, self-motivated, resourceful and result-oriented;
- Ability to identify customers’ needs in order to grow both the Bank’s consumer and commercial deposits and loans;
- Thrive on challenges and able to work as a team player
- Ability to influence and move the team toward a common goal
- Resilient and tenacious with a propensity to persevere
- Excellent interpersonal and good written communication skills
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards