Delivery Manager I

5 months ago

Bayan Lepas, Malaysia UST Full time

Role Proficiency:
Under guidance deliver large and complex programmes within budget and schedule to meet outcomes as outlined.; adhering to defined processes and quality standards for a portfolio with TCV of $3-5 mil. Responsible for tracking operational and logistic decision making and implementing a robust governance model involving internal and customer stakeholders.

Outcomes:

- Drives adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality solutions to UST customers
- Provide thought leadership to create a culture of innovation within the teams and develops innovative solutions to problems without precedent that improve business performance and contributes to organization goals
- Manages the P&L of a portfolio with TCV of $3-5 mil
- Support the portfolio (under direct span) growth objective of 10-15% YoY
- Implement plans for a programme of digital transformation focusing on service improvements and value-adds; proposing innovative ideas to the customer beyond standard delivery
- Build/Manage a span of control of 60 - 100 associates; providing individual and team mentoring ensuring high levels of team engagement and developing capabilities within team function and organization
- Improve and optimize the overall delivery process within budget
- Engage/work with key client stakeholders and drive through the end-to-end requirements of the delivery; ensuring customer expectations are met
- Conduct periodic reviews; tracking delivery milestones and processes. Make decisions and recommends approach based on the results from the reviews

Ensure effective participation in SteerCo meetings

Measures of Outcomes:

- Revenue (Targets vs. Actuals)
- Profitability (Targets vs. Actuals)
- Digital Services Mix (Targets vs. Actuals)
- Services Penetration Mix (Targets vs. Actuals)
- Transformational Value Delivered to Client (as defined)
- Customer Satisfaction

People Satisfaction

Outputs Expected:
Domain / Industry Knowledge:

- Forecast the overall business requirements and market trends
- Have meaningful conversations with key client stakeholders
interpret the data and enhance the quality of the proposed solution
- Make useful recommendations based on existing gaps and recommend specific UST services / solutions
- Manage domain related project management issues in multiple projects
- Validate roadmap for customer strategy
- Review to contextualize the solution to the industry

Technology Concepts:

- Recommend appropriate framework
approach
and solutions to meet the functional and non-functional requirements
- Identify technologies and products relevant to UST in the short term (1 to 2 years)
- Guide solution response team
- Guide team
evaluate work products
and connect to technology officers in customer organization
- Identify and leverage the most appropriate tools

Profitability Management:

- Create profitability sheet based on resource plan
- Enable outcome-based pricing
- Present analysis to senior management
- Create cost benefit model using ROI
IRR and other management concepts
- Track and monitor profitability of projects on an ongoing basis
- Change pyramid
rate changes and other onshore / offshore changes
- Improve project margins
utilization and reduce buffers to control project expenses

Pricing & Licensing Models:

- Create an integrated pricing model
- Interact with relevant stakeholders during deal process
- Compare
contrast and choose suitable commercial models among those practiced in the industry
- Optimize key levers of the business model to make the commercial proposal competitive

Account Management Processes and Tools:

- Prepare internal reports
- Manage at least 1 account ($3-5 mil) independently including responsibility for top line and bottom-line targets; manage customer relations
- Work independently with account teams in mining account(s)
- Provide support to the specialist to create an account plan aligned to customer needs
UST approaches and strategies

Project Management:

- Plan and manage large and complex projects as defined within UST
- Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects
- Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process
- Monitor complex integration / interdependence across work streams within the span of the project
- Implement best practices with measurable business value adds
- Set quality goals and processes
- Influences project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving them; balancing effectiveness and efficiency.

Team Management:

- Effectively manage the managers
- Resolves team conflicts with a proven ability to implement and communicate difficult decisions
- Maintains positive business relationships among internal stakeholders
- Demonstrates approachability a

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