Operations Manager

2 weeks ago


George Town, Malaysia RedRadar International (Recruitment Agency) Full time

**Position**:Operations Manager
**Salary**: RM 2,500 - RM 3,000
**Working Hours**: 8:00 AM - 5:00 PM
**Working Days**: Monday - Saturday
**Location**:Georgetown, Penang.

**Job Description**:

- Ability to Manage, Coordinate, and Lead day-to-day operations based on guidelines received from Management.
- Lead and supervise all operational activities, including food preparation, service, kitchen operations, inventory management, and equipment maintenance.
- Implement efficient processes and procedures to enhance productivity, reduce wastage, and increase overall efficiency.
- Provide strategic direction to the team and foster a positive work culture that promotes teamwork, motivation, and accountability.
- Ensure compliance with food safety and sanitation regulations, maintaining hygiene, and cleanliness standards in accordance with local health codes and industry best practices.
- Monitor product quality to maintain consistency and meet customer expectations.
- Regularly conduct internal audits and inspections to identify areas for improvement and implement corrective actions.
- Oversee inventory levels, ordering processes, and vendor relationships to ensure a seamless supply chain and prevent stockouts or excess inventory.
- Collaborate with the finance department to create and manage budgets, monitor expenses, and identify cost-saving opportunities without compromising on quality.
- Track key performance indicators (KPIs) and prepare performance reports for the management team.
- Recruit, train, and develop a skilled and motivated workforce, ensuring that team members are equipped with the necessary knowledge and skills to deliver excellent service.
- Conduct regular performance evaluations and provide constructive feedback to enhance employee growth and productivity.
- Ensure all customers receive exceptional service and handle customer feedback and complaints promptly and professionally.
- Implement strategies to improve customer satisfaction and loyalty.
- Uphold health and safety standards for employees and customers, including training staff on safety protocols and emergency procedures.

**Job Type**: Permanent

**Salary**: RM2,500.00 - RM3,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- operations: 1 year (preferred)


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