Customer Care Supervisor

2 weeks ago


Seri Kembangan, Malaysia AEON Co. (M) Bhd. Full time

**Requirements**
- At least 1 Year(s) of working experience in the related field is required for this position.
- Preferably Non-Executive specialized in Sales - Retail/General or equivalent.
- Compulsory to work on shift, weekends and public holidays.
- Highly fit with no prolong illnesses or any disabilities.
- Able to manage staff under supervision and follow the instructions by superior from time to time.
- Applicants must be a Malaysian citizen or Permanent Resident status.
- **Must able to work on **shift basis **and on **public holiday**.**

**Responsibility**
- Handle and entertain all the walk, call and write in customers queries or voices.
- Ensure sufficient Customer Care Assistants at all time.
- Lead the morning greeting at Main or any of the Mall highest traffic entrance.
- Update the important daily information to the Customer Care Assistants.
- Check the readiness of the Information Counters before the Mall opening.
- Compile the customers and tenants’ voices.
- Update the Tenant Details for the Customer Service assistants’ information.
- Manage the services provided at Information Counter.
- Visit tenants once a week to gather the latest information on tenants.
- Liaise with Florists or decorations.
- Plan with Sales Officer on the training and counseling sessions in order to improve morale and productivity of the Customer Service assistants.
- Conduct monthly survey at Mall or competitors in order to see their new services or facilities provided to the shoppers.
- Assist Promotion Supervisor and Sales Officer in handling promotional activities.
- Handle the car park manual pay station at Information Counter.
- Filing the Mall related information from any reading resources for Mall reference.
- Coordinating the local events in order to get support from the community.
- Developing good public relation with the local authority and small medium industries. Supporting and developing the local bazaar and activities.

**Benefits**
- Medical facility
- EPF
- SOCSO
- Annual bonus
- Increase in salary
- Further education facilities
- Training provided
- Uniform provided
- Rebate Scheme

**Job Types**: Full-time, Permanent

**Salary**: RM2,300.00 - RM3,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Holidays
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Application Deadline: 04/11/2024



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