Associate Agile Coach

2 weeks ago

Kuala Lumpur, Malaysia SWIFT SUPPORT SERVICES MALAYSIA SDN BHD Full time

Job Description Summary
As an Agile Coach, you will support 2-3 squads acting as peer of Product Owners and Chapter Lead with assistance of Senior Coach. Drive the adoption of Agile practices in the tribe and help squad members to participate in ceremonies and solve impediments from a methodological or interpersonal point of view. Act as center of expertise for Agile methodology and Agile Control Framework.

**What to expect**:

- Introduce the Agile approach and contribute to the development of a vision of the agile way of working for (parts of) SWIFT, taking into account the business needs.
- Coach, guide and challenge squads and individuals on the agile methodology to build highly effective squads. Answer questions and provide team members with tools, feedback and means of improvement to catalyse organisational change and optimise new ways of working. Help squads reach their goals by inspiring team members to deliver their maximum potential. Deliver frequent and regular feedback to team members and provide input to the performance evaluations of the team members.
- Assess the agile maturity of trained/coached individuals, squads or (parts of) the organization and evaluate the effectiveness of trainings, coaching and tooling. Work on continuous development and improvement of methods (together with other Agile Coaches) and incorporate them into day-to-day work of the Squads
- Build and maintain relationships with relevant stakeholders and make sure they are consulted and informed when needed.
- Be an active contributor to the Agile Coaches and Agile Transformation team. Help develop an Agile Community of practice. Build and share experience, best practices, learnings within an agile coaches community. Peer-2-peer coaching between agile coaches colleagues.

**What will make you successful**:

- University degree in Computer Science, electronic engineering or equivalent. Post-graduate in Marketing / MBA or equivalent is an asset.
- Internalize and evangelize Squad business outcomes (OKRs) and drive visualisation in team space. Challenge the Squad to make trade-offs to prioritise backlog with highest business value outcome.
- Push squad in action & experimentations vs discussions and definition.
- Execute and achieve the goals of a 1/1 coaching / squad pre-designed facilitation session.
- Identify with PO and senior coach the resources needs to deliver squad business priorities.
- Can present a list of observed team behaviours at squad level.
- Attend all ceremonies and use them as an anchor point to provide daily constructive feedback to squad members to act on it to grow agile maturity. Seeks and acts on own feedback received.
- Execute and achieve the goals of ceremonies and artifacts to drive agile mindset. Share ideas to drive agile mindset at Squad level. Reinforce Confluence/Jira usage in the Squad and conduct hard coaching with senior coach support for tools upskilling.
- Lead by example and support squad members to continuously push boundaries and act on their learning goals (e.g. define and follow-up on personal development plan).
- Gain the trust & confidence of the squads. Actively listens.
- Share information promptly, clearly and unambiguously.
- Help squads to identify root causes of problems and break down large challenges into components.

SWIFT doesn’t stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now.

SWIFT is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country.

We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world. So, what you do at SWIFT has real impact too — an impact that matters every day. Which is why you matter to us.

Joining SWIFT gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world.

SWIFT is unique. There is no other organisation like ours in the world driving the long-term future of the financial ecosystem. You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment.

At SWIFT we are trusted every instant. Everything we do has an impact that matters. And as a member of our team, you are trusted to make your impact every day.
Bachelor's or Equivalent

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