Customer Service Representative

4 weeks ago

Bayan Lepas, Malaysia NCS Global Technology Full time

**Job description**:

- Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA, Contract Administration, Delivered Quality (out of box management)
- Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration
- Consistently provide exceptional customer service via phone, mail, internet, and online chat with customer.
- Meet and exceed the company’s service standards on a consistent basis.
- Provides superior customer service that is consistent with the company’s standards and expectations.
- Strives to achieve department and company goals & objectives in service, pre-sales and Channel Support.
- Serves as the principal liaison between the customer/Partner and the company.
- Acquire and maintain product knowledge to enhance customer’s enquiry experience and create additional sales opportunities by promoting appropriate items to customers.
- Answer inquiries about the company, products, partners information etc. thoroughly and in a timely manner.
- Maintain Partner contact information and assist partner accessing required information within Motorola.
- Consistently follow established customer service and operational procedures.
- Cross train with other department members for maximum flexibility.
- Performs all other duties as assigned
- Able to work on shift if required and team work is required.

**Job Requirement**:

- Open to fresh graduates

**Job Type**: Contract
Contract length: 12 months

**Salary**: Up to RM3,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Early shift

Ability to commute/relocate:

- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you open to contract job?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

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