Sales Support Admin Assistant

3 weeks ago


Ampang, Malaysia Multi Builders Sdn Bhd Full time

Our client is a global financial company focusing on international payments and currency exchange. Established in 2004, it's a leader in the industry, serving clients worldwide with a focus on innovation and customer care.

**Key Responsibilities**:
**Supporting Teams**:

- Help Sales, Relationship Management, and Merchant Services with admin tasks and communication.

**Handling Inquiries and Complaints**:

- Answer internal teams' questions and issues about client transactions.
- Escalate complex problems to the right people.

**Monitoring Cases and Compliance**:

- Keep track of client cases to ensure they're resolved on time.
- Work with teams to solve problems and meet service standards.

**Managing Data and Reporting**:

- Update client records accurately and keep documents organized.
- Create reports on how things are going.

**Assisting with Projects**:

- Help with research, data, and other tasks as needed.
- Be flexible and ready to take on new responsibilities.

**Requirements**:

- A minimum of 2 years of experience in an administrative or customer support role within the financial services industry.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,000.00 - RM3,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Administration: 1 year (preferred)


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