We Are Looking for quality Analyst
3 weeks ago
Responsibilities **Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. ** Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. **Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives. ** Package, deliver, and at times present key findings and briefings. **Conduct evaluations to identify areas of improvement. ** Monitor, analyze & audit trainees’ performance and call out any unusual trends. **Identify training needs by working with operations team and QA. Requirements ** Degree in discipline or equivalent diploma **Minimum 1 year of Quality Analyst experience. ** Fast learner who requires mínimal supervision. **Experience in preparing and presenting written project status reports and executive briefings. ** Phenomenal communication, presentation, and public speaking skills. **Organizational and time management abilities. ** Critical thinking, analytical and decision-making abilities. **People management.**
**Job Types**: Full-time, Permanent
**Salary**: RM4,168.44 - RM6,000.00 per month
Schedule:
- Rotational shift
**Experience**:
- quality analyst: 1 year (preferred)
- Quality assurance: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Chinese (preferred)
- Cantonese (preferred)
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