Junior Technical Analyst

3 weeks ago


Kuala Lumpur, Malaysia Ambition Full time

**Job details**:
Posted 18 January 2024

SalaryNegotiable

LocationKuala Lumpur

Job type Permanent

DisciplineTechnology & Digital

Reference268643_1705570341

**Responsibilities**:

- Platform Support and Maintenance
- Understand the Target Operating Model (scope and service level agreement) been set Platform Lead
- Master the relationship between the configuration and master data setup for each business unit
- Support each business unit related to system configuration, user management and master data creation/modification
- Always adhere to Universal Core Model and Master Data Governance document
- Functional and Technical Support
- Responsible for deep technical analysis of system related incidents and issues and their effective resolution
- Review and analyse errors, fix issues (notably through transaction maintenance) or assign tickets to different teams (Level 3 or 4) to fix or correct the issues
- Change and Release Management management activities
- Reporting and Analytics
- Understand the report limitation for each module within the system
- Support ad-hoc reporting request from the local business units
- Prepare stakeholder report and monthly service review report to be shared with the management team
- Documentation and Knowledge
- Maintain the technical, training, knowledge transfer, run book and admin documents together with Senior Technical Analyst

**Requirements**:

- Minimum 1 year IT experience working with source/procure to pay systems (Coupa preferred)
- Enjoys fast pace environment and problem solving.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)



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