IT Assistant

**Responsibilities**:

- Record and manage all issues in IT Service Management (ITSM).
- Perform 1st level trouble-shooting on desktop and basic systems/network issues.
- Escalate requests/issues to the appropriate resolver group according to SLA
- Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA
- Ensure daily tasks are executed according to SOP (Standard Operation Procedure).
- Any other ad-hoc duties as required or assigned

**Job Requirements**:

- Minimum - Diploma in IT / Computer Engineering
- **Minimum - 1 year experience in bilingual support for English & Advance Korean**:

- Be able to perform in a fast paced environment
- Experience on Outlook, Windows OS, MAC, Office 2013 / 2016, VPN, Remote Desktop, Printer support are desired.
- Fast & accurate data entry skills
- Certification in ITIL would be an added advantage
- Immediate available is ideal
- Malaysians preferred due to job location (Johor Bahru)

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: RM4,000.00 - RM7,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Language**:

- Korean (preferred)