IT Helpdesk Support Specialist
2 weeks ago
**Key Responsibilities**:
- Provide technical support to end-users, troubleshoot hardware and software issues, and resolve IT-related problems.
- Assist with setting up new equipment, installing software, and ensuring connectivity for users.
- Maintain IT systems through routine maintenance tasks, software updates, and security patches.
- Document support requests, solutions provided, and system configurations for future reference.
- Conduct training sessions or create user guides to enhance employee understanding of IT systems.
**Requirements**:
- Strong technical skills in troubleshooting, operating systems, and networking concepts.
- Excellent communication skills (verbal and written) with a customer service-oriented approach.
- Proven problem-solving abilities and a collaborative mindset.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
- On call
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- IT Helpdesk Support: 1 year (required)
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