Game Ambassador

1 week ago

George Town, Malaysia Teleperformance Malaysia Full time

**Job Details**
- Location: Livingston Tower, George Town, Penang
- Shift: 8am to 5pm or 1pm to 10pm (5 working days)

**Who is Teleperformance Malaysia?**

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

**Responsibilities**:

- Analyze and report game's malfunctions (for example, by testing different scenarios or impersonating users)
- Gather gamer's feedback and share with our Product, Sales and Marketing teams
- Collaborate with team members to enhance customer support and adhere to company policies and performance indicators

**Qualifications**:

- Fluent in both English, and Mandarin (reading, writing and speaking)
- Experience in telephone customer service / call center environment (preferred)
- Player and support oriented attitude, with a knack for helping others (preferred)
- Team player with strong problem solving and conflict management skills;
- Good reasoning and analytical skills;
- Friendly proactive attitude and great communicator in challenging situations;
**#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard**

**Salary**: RM2,800.00 - RM3,300.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- telephone customer service / call center environment: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)

Ability to Commute:

- George Town (required)

Ability to Relocate:

- George Town: Relocate before starting work (required)

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