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Concept Store Manager
2 months ago
**Role Description**
- Develop & execute strategies to drive customer experience
- Maintain & manage high performing store team members, managing budget effectively
- Ensure excellent customer service. Build & maintain a STRONG relationship with customers & local community & teammates
- Oversee store operations, & merchandising
- Implement marketing and promotional activities to drive store traffic visitation monthly
- Monitor and analyze store performance, taking corrective measures actions as needed.
- Ensure compliance with company policies and procedures
- Stay up-to-date with industry trends and competitor activities to identify opportunity growth
- Support & help store/assists manager in all aspect of store operations
- Ensure store meets or exceeds the experience performance targets
- Assist in maintaining store HIGH customer experience performance & store presentation
- Coordinate w store/assist. manager in marketing & promotional event activities monthly.
- Handle customer inquiries & resolve any customer feedbacks/issues
- Support store/assist. manager implementing company policies & procedures
- Help manage store budget, and collaborate with store/assist. manager to identify area of improvements.
- Contribute to POSITIVE working environment by being a team player who supporting each other
**Qualifications**
- Excellent communication and customer service skills
- Proven track record of successful store management at least 3 years experience
- Ability to prioritize tasks and manage time effectively
- Leadership and team management skills
- Bachelor's degree in Business Administration or related field
- Experience in the retail industry is a must
**Job Types**: Full-time, Contract
**Salary**: RM6,000.00 - RM7,000.00 per month
Supplemental pay types:
- Attendance bonus
- Overtime pay
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