Client Advisor

**Job Scope**:
▪ Provide excellent and specialized customer service by creating emotionally enriched relationships with clients

▪ Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives

▪ Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance

▪ Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.

▪ Create a long-term authentic bond with clients by making them feel the experience is truly about them.

▪ Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.

**Responsibilities**:

- **1. SALES**_

▪ Achieve individual KPIs:

- Sales targets
- Sales Per Transaction (SPT)
- Unit Per Transaction (UPT)
- Conversion rate

▪ Assist in daily sales and weekly sales reporting to head office (where necessary).
- **2. STORE APPEARANCE / VISUAL MERCHANDISING**_

▪ Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust

bags, shoes by name/SKU and in size order.

▪ Ensure new stocks are displayed and merchandised in a timely and attractive manner.
- **3. STOCK MANAGEMENT**_

▪ Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease

of access when serving customers

▪ Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
- **4. CUSTOMER SERVICE & CRM**_

▪ Acquire new clients to Ferragamo database.

▪ Develop client relationships by providing clients regular updates.

**Basic Salary **:RM2200 With Travel Allowance (RM1600)

**Location: Genting (GHPO)**

**Commission & Bonus Schemes**
- Normal season - RM 3-4k (Range)
- Festive season - RM 6-8k (Range)
- 13month bonus - Dec
- Performance Bonus

**Additional Info**:

- 4 shifts. 8 hours on normal shift. 10.5 hours for full shift

**Working Hours by Shift**:
AM (9:30 AM - 6:30 PM)

MID (11:30 AM - 8:30 PM)

PM (1:00PM - 10:00 PM)

FULL (9.30AM - 10:00 PM)

Pay: RM2,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Retention bonus

Application Question(s):

- What is your Current Salary/ Last drawn Salary?
- What are your Expected Salary?
- When Will you be able to Start? Do you have a notice period

**Experience**:

- Luxury Retail: 1 year (preferred)
- Storytelling Sales: 1 year (preferred)

**Location**:

- Genting Highlands Premium Outlets (required)