E-commerce Executive

3 weeks ago


Mid Valley City, Malaysia Natura Malaysia Full time

**THE COMPANY**

Natura & Co is a Brazilian global personal care cosmetics group headquartered in São Paulo. The Natura & Co Group currently includes Natura Cosméticos, The Body Shop and Avon. The Group is present in 73 countries across all continents except Antarctica. Natura Cosméticos, the parent company, was founded in 1969 by Antônio Luiz Seabra and became a public company listed on São Paulo Stock Exchange in 2004. Currently the company is the largest Brazilian cosmetics company by revenue. In May 2019 Natura & Co announced that it had entered into definitive agreement to acquire Avon Products, Inc. The transaction was approved by Brazilian regulations authorities in the beginning of November 2019 and was completed in January 2020, making Natura & Co the 4th largest pure-play beauty company in the world.
- **Job responsibilities**:_

**Daily sales operation**:

- Create sales order for marketplace and ecommerce, warehouse shipments and return sales order in inhouse system.
- Create delivery consignment notes using courier service system.
- Liaise with Customer Service Department for any cases related to daily orders (product replacement, product exchange or product re-delivery).
- Monitor customer feedback and provide useful solutions to operational issues and other areas of improvement.
- Liaise with warehouse team for daily packing operations.
- Update sales performance daily.
- Prepare performance report on weekly and monthly basis.
- Brief, create and maintain brand website and marketplace content and ensure all pages, product and pricing on the site and other platforms are correct, always updated and in line with business plans and requirements.
- To plan, setup and schedule campaigns using the in-house build system.
- Assist in the planning, proposal, and execution of strategic and tactical campaigns to achieve business goals (i.e: improve customer acquisition and revenue).
- Assist in monitoring and managing inventory to optimize sales.
- Extract data from various in-house built platform and Google Analytics/Data Studio to analyze and timely reporting on sales performance, inventory and other relevant metrics.
- Involve in a continuous improvements discussion to enhance users' shopping experience.

**Digital performance**:

- Brief creative agency, brief Digital agency for execution
- Actively working with digital agency on optimization and monitoring
- Monitor expenses

**Requirements**:

- Good command in English and Bahasa Malaysia. Strong communication skills; experience in coordinating across teams and communicating to senior management.
- Ability to handle and manage multiple projects at the same time.
- Must be motivated, highly organized, flexible and results oriented.
- Strong ability and experience using Microsoft Excel and any MS Office.
- Able to work on a strategic level yet be able to oversee the operational executions.
- Excellent analytical and problem-solving skills.

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Work from home

Schedule:

- Monday to Friday

Application Deadline: 07/04/2024
Expected Start Date: 05/02/2024


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