Travel Consultant

**Reservation responsibilities**:
a. Help clients identify their ideal travel products/services based on their suggestions and requirements. Negotiate any customizations or modifications requested and accommodate to the best level possible and within company policy.

b. Provide end to end service while organizing a trip from booking the tickets, reserving the hotels and creating the itinerary.

c. Stay up to date on travel regulatory & policy for consultation services to client ensuring smooth travel journey.

d. Collect payment and compile administration documentations for invoicing process

e. Regularly update a database containing client details and their travel information. Ensure this data is secured and handled appropriately.

**Sales and After Sales Services responsibilities**:
a. Promote company travel products & services for upselling to reach product sales targets. Participate and support in all company marketing event (offline and digital) as when required

b. Resolve any problem that arises regarding the travel trip for the customer

c. Stay up to date on domestic and international travel trends knowledge for upselling achievement.

**Requirements**:
a. Proven work experience in Travel Agent / Fresh graduate

b. Familiarity with Reservation System (GDS)

c. Excellent Customer Servicing skills

d. Outstanding Selling skills

e. Diploma/Degree in Tourism Course or related field

**Salary**: RM1,600.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bintulu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- GDS Ticketing: 1 year (preferred)