IT Manager

Our client is a global leader in delivering innovative solutions for the management of electrical and digital building infrastructures. With a commitment to sustainability, reliability, and innovation, they empower their customers to make the most of their energy resources. Their diverse portfolio of products and services caters to residential, commercial, and industrial sectors worldwide.

**Key responsibilities**:

- Promote and deploy whenever as possible the group solutions. Contribute to the global projects, their evolutions, and continuous improvements by expressing local needs.
- Provide agility by deploying local solutions.
- Be an IT ambassador, a vector of performance by launching the right initiatives to improve and optimize performance by responding to local needs.
- Support the methodologies, and processes of IT group (IT governance, LISP, GDPR, internal control policy) and local legislation.
- Drive & guarantee success of docking projects of her/his zone, in close collaboration with the Group and the new subsidiary’s team.
- Ensure user proximity support when needed.
- Monitor delivery service management and level of service of IT in the perimeter, by measuring KPIs, including CSAT ratings, in line with group standards.
- Drive infrastructure and operations service excellence in a matrixed global environment.
- Manage the local providers.
- Provide direction, guidance, and training for IT Staff (directly managed or not)
- Develop, manage, and track the IT department budget of the zone.
- Drive digitalization initiatives and projects throughout the SEA Zone.
- Maintain updated list of local hardware and software; Ensure timely disposal of assets, reconciliation with accounting dept. and ensure regular renewal of licenses.

**Role requirements**:

- Knowledge in exploitation management, infrastructure monitoring and exploitation
- Strong knowledge in IT project management
- Professional English
- Ability to deliver a service (IS and IT), service-oriented people (KPI, reporting etc.)
- Excellent interpersonal skills, ability to collaborate with multiple stakeholders, understand business needs, support, and challenge their expectations toward business needs & IT, understand and describe processes.
- Change management.
- Leadership of internal and external global teams
- Ability to work in matrixial.
- Knowledge/experience in ERP systems (SAP )
- Experience in similar context, industrial companies.