F&b Operations Manager

2 weeks ago


Mont Kiara, Malaysia Qra Sdn Bhd Full time

**The main objective of the role is to**:

- Provide leadership and coaching to the outlet team, in order to maximize the long-term sales and profit potential.
- Manage and oversee sales and performance of the FandB Department within Qra’s outlets by leading a team of Outlet-In-Charge (OIC) who will operate, manage, and supervise outlet FOH operations.
- Make decisions on operational matters pertaining to assigned outlets.
- Hold meetings with respective OICs to account for business results, discuss over people development or movement and to update the team on the Company and area directions or initiatives.

The following are some of the key responsibilities and deliverables of this role:
- Operational Excellence and Business Cadence
- Working with ensuring compliance with company standards, policies, and procedures.
- Maintain consistently high standards for coffee and beverage quality, customer service, cleanliness, and hygiene at all outlets.
- Oversee inventory control, stock replenishment, and product ordering to prevent stockouts and minimize waste.
- Monitor outlet performance metrics, sales reports, and implement action plans to optimize revenue and efficiency.
- Ensure compliance with health and safety regulations, implement safety protocols, and maintain a safe working environment for staff and customers.
- Continuously identify areas for improvement in operational processes and implement efficiency-enhancing measures.
- Submit and present monthly operations sales, accountability, and action plan reports.
- Working with the team to develop and achieve business goals in terms of Quality, Service and Cleanliness (QSC)
- Overseeing opening of new outlets, including setup and staff training.

2. Customer Experience and Training
- Lead and train outlet staff to deliver excellent customer experiences and uphold Qra’s Core Values.
- Constantly looking for new ways to increase customer loyalty and keep existing customers happy.
- Keep abreast of retail and FandB market trends, that enables us to innovate to offer best in class experience and deliver top-notch service to customers that will set us apart.
- Identify opportunities that can enhance Qra’s service excellence by implementing customer centric activities.
- Nurture strong relationships with the team to encourage feedback, share best practices and lessons learnt to drive future improvements.
- Collaborate with all HQ stakeholders (ie. Marketing, Merchandising, CRM and Project) to problem solve, brainstorm and implement customer centric initiatives that will enhance our services and offerings.

**; Requirements**:
- High school diploma or equivalent; higher certification in FandB management preferred.
- 4 years or more of work experience in a similar role.
- Good understanding of food, health, and safety regulations.
- Able to communicate and collaborate in a team.
- Comfortable in English and Malay.
- Able to work 6 days a week in a shift pattern.

Must haves
- Highly customer-centric with a passion and love for servicing customers
- Genuine curiosity to know how things work and how to make them better
- A self-starter, proactive and hands-on approach. Get it done right, and fast
- Outstanding interpersonal, negotiation and communication skills and an ability to develop and maintain relationships
- Always curious, with a pulse on the ever-changing consumer retail industry, and an ability to constantly improve and innovate existing retail experiences
- Lives and breathes our brand values: Own this Journey; Truly Passionate; Customers in Mind; Work Together; Aim to Be Better



  • Mont Kiara, Malaysia Signature Market Full time

    Operating and managing the kitchen section to ensure a successful working environment. - Ensuring their section of the kitchen adheres to safety and health regulations. - Other duties as may arise from time to time and as may be assigned to the employee. **Requirements**: - Capable of working in a fast-paced, production environment. - Comfortable to work...


  • Mont Kiara, Malaysia Agensi Pekerjaan Srm Sdn Bhd Full time

    _Job Code: 22323_About your new employerOur client is a Japanese F&B group specialize in operation of traditional "Osaka " style Japanese Izakaya. The restaurant is running at Non-Halal status.Your new role: Floor management; oversee floor operation, inventory control, hygiene and etc. Staff management; responsible for staff training, work schedule...

  • Operations Officer

    4 weeks ago


    Mont Kiara, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 5,000 MYR ~ 7,000 MYR**Industry**: Finance(Other), Other- Major Responsibilities- Preparation of lease documentation in English and Japanese - Ordering of equipment for customers, direct communication with Japanese vendors and customers to guide the leases in process to a close. - Enter and maintain leased assets and details into...

  • HR & Admin Manager

    4 weeks ago


    Mont Kiara, Malaysia EV Search Vietnam Full time

    One of our clients as a startup company in FMCG is seeking for an HR/Admin Manager to cover a full spectrum of HR for Malaysia, Singapore and Vietnam regions. It is expected that you will develop and implement all related employees/operations policies and procedures including employee retention & engagement. Act as the HRBP in managing HR Operations and...

  • Kitchen Manager

    2 days ago


    Mont Kiara, Malaysia Cezars Kitchen Sdn Bhd Full time

    Cezars Kitchen is seeking a qualified Kitchen Manager to join our kitchen in Mont Kiara, Kuala Lumpur. Our philosophy is focused on creating food that is alive with enjoyable flavors. In your role, you are the **Kitchen Manager**! You must ensure the highest quality of food production that will wow your guests, making them wanting to come back for seconds,...


  • Mont Kiara, Malaysia Agensi Pekerjaan Avorix Recruitment Full time

    Responsible for full HR spectrum covering human resource budget, recruitment, training and development, industrial and employee relations, performance management, compensation and benefits, payroll, insurance, employee engagement, etc. - Prepare and process monthly payroll and compile monthly reports. - Responsible for ensuring the employee...


  • Mont Kiara, Malaysia The Tea Republic Sdn Bhd Full time

    This position starts on 1stSeptember 2023. Working hours are 10am - 6pm. Monday to Friday. - **Female** only **-Very fluent in written and spoken professional English** **Your duties include**: - Handling shipments of gifts to customers - Stock management - Ordering office supplies & packing material - Packing gifts & orders You will support the office...


  • Mont Kiara, Malaysia Angstrohm Digital Sdn Bhd Full time

    Responsible for planning, implementing and managing company's overall SEO strategy. - Build and Lead the SEO/PM division in the execution of innovative campaigns - Partner with the Project Managers in driving efficiency and scale across primary operational KPIs - Understand changes to the marketplace and industry, adjusting client SEO strategies...


  • Mont Kiara, Malaysia Advanced Apotheke Sdn Bhd Full time

    **Roles and Responsibilities**: **A. Leadership** i. Maintaining a positive attitude in the shop at all times. ii. Ensuring that the shop is operating at its full potential. iii. Answering questions and concerns from Junior and New Staff. iv. Handling customer complaints and concerns. Direct liaison with Customer service team in the event of product...


  • Mont Kiara, Malaysia Advanced Apotheke Sdn Bhd Full time

    **Roles and Responsibilities**: **A. Leadership** i. Maintaining a positive attitude in the shop at all times. ii. Ensuring that the shop is operating at its full potential. iii. Answering questions and concerns from Junior and New Staff. iv. Handling customer complaints and concerns. Direct liaison with Customer service team in the event of product...


  • Mont Kiara, Malaysia myBurgerLab Sdn Bhd Full time

    Lead, develop and motivate the restaurant team to deliver the myBurgerLab’s experience. - Support the attraction, recruitment and training of the team. - Support the growth and development of the team through training and quality conversations. - Recognize and acknowledge successes and ensure everyone is well informed and heard by using the appropriate...

  • Junior Secretary

    1 month ago


    Mont Kiara, Malaysia Rafulin Holdings Sdn Bhd Full time

    **Job Summary**: This position provides full support to Senior Personal Assistant in ensuring smooth execution of executive, administrative and development activities of MD and the senior management team. The position serves as part of the primary point of contact support for internal and external parties to the MD and the company. Experience in the company...


  • Mont Kiara, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    Our client is a leading Parking Management Organization dedicated to providing efficient and innovative parking solutions. Our team is committed to excellence in service delivery, and we are looking for motivated individuals to join our command centre team. **Key Responsibilities**: - Monitor and manage parking operations through the command centre,...


  • Mont Kiara, Malaysia Kiara Optometry Sdn Bhd Full time

    ** Allied Health Professionals, Opticians & Optometrists are encouraged to apply** Your task resolves around maintaining the daily operations: 1. Ensure that client orders and delivery are timely and smooth. 2. Goods are correctly ordered and monitored. 3. Monitoring and restocking inventory. 4. Perform preliminary eye examinations and offering the...

  • SEO Executive

    4 weeks ago


    Mont Kiara, Malaysia XXX Malaysia Full time

    **Background**: **Industry: Digital Marketing** **Location**:Mont Kiara (required own transport) **Position**:SEO Executive (Marketing Agency) **Tenure: Permanent ** **(Mon-Fri) 9am-6pm/ 10am-7pm** - To support overseas/Western projects - Optimize copy and landing pages for search engine marketing - Perform ongoing keyword discovery, expansion, and...


  • Mont Kiara, Malaysia Orbix Academy of Skills & Technology Full time

    This role is responsible for daily operations and providing administrative support to the Academy. We are looking for a self-starter and motivated Administrative Executive. He/She will be involved in the day-to-day operations, identifying workflow improvements that may enhance customer's satisfaction. **Responsibilities** - Coordinate and execute daily...

  • Sales Coordinator

    4 weeks ago


    Mont Kiara, Malaysia GROWMORE TRADERS SDN BHD Full time

    **Sales Coordinator** We are looking for a responsible and experienced Sales Coordinator to join our Sales Team. The accountability and responsibility of this role entails providing Sales Operational Support to our Sales Team. A successful Sales Coordinator should ensure the efficient and smooth day-to-day operations. **Job Profile**: - Excellent written...

  • Administrator

    1 month ago


    Mont Kiara, Malaysia ACE Education Full time

    About Us: World Best Services Malaysia Sdn Bhd is a renowned language school and tuition center dedicated to providing high-quality educational services. We are currently seeking a detail-oriented and proactive Administrator to join our team and support the daily administrative operations of our center. **Job Description**: Role Overview: The Administrator...

  • Administrator

    1 month ago


    Mont Kiara, Malaysia ACE Education Full time

    About Us: World Best Services Malaysia Sdn Bhd is a renowned language school and tuition center dedicated to providing high-quality educational services. We are currently seeking a detail-oriented and proactive Administrator to join our team and support the daily administrative operations of our center. **Job Description**: Role Overview: The Administrator...


  • Mont Kiara, Malaysia Two95HRHUB Full time

    **Responsibilities**:_ - Underwrite life and medical insurance products by assessing the risks according to company guidelines and regulations. - Collaborate with the internal and external stakeholders to ensure that requirements and needs of the clients are met to develop new business and retain existing clients. - Conduct analysis on risk to ensure...