Finance OTC

2 months ago

Kuala Lumpur, Malaysia SWIFT Full time

SWIFT Kuala Lumpur, MalaysiaPosted 5 hours ago Permanent Competitive
- Finance OTC (Ordering) Manager

**About the Role**
As a Manager in the Ordering Contracts Management team, you will play a pivotal role in ensuring efficient ordering activities within the Order-to-Cash (OTC) stream. You will oversee and coordinate two key areas: Business Operations and Operational Excellence. Your focus will be on maintaining high operational standards, optimizing efficiency, and delivering excellent customer experiences.**What to Expect**:
Team Leadership and Performance:

- Oversee and coordinate both areas in ordering: Business Operations and Operational Excellence areas within the Ordering Contracts Management team.
- Monitor team productivity and analyze monthly KPIs, providing updated dashboards to management.
- Prepare monthly sign-off reports for approval prior to operational monthly closing.
- Conduct performance reviews, track team members' progress, and provide ongoing feedback.

Customer Satisfaction and Controls:

- Monitor customer satisfaction with ordering processes through surveys and Voice of the Customer (VOC) initiatives.
- Implement and maintain high levels of control in critical operational areas to ensure revenue assurance.
- Resolve any conflicts, escalations, or problems related to the ordering process.
- Build and maintain rapport with stakeholders involved in operational activities.

Operational Efficiency and Strategy:

- Prioritize efficiency in operational areas to optimize output while fostering a healthy working environment.
- Develop and execute operational strategies to ensure ordering processes are efficient, cost-effective, and compliant with control guidelines.
- Utilize your strong analytical and problem-solving skills to identify areas for improvement and implement appropriate solutions.
- Promote ongoing learning, individual growth, and a positive company culture within the team.

**What will make you successful?**
- Bachelor's degree in Finance (preferred) or any relevant fields.
- Minimum 5 years of team management within Order-to-Cash (OTC), preferably in an international setting serving global customers.
- Strong knowledge of operational processes - particularly in Ordering and Billing.
- Proficiency in people management, communication, and active listening.
- Excellent interpersonal skills, customer-centric attitude, and the ability to work effectively with diverse cultures.
- Meticulous attention to detail with strong analytical and problem-solving abilities.
- Demonstrated experience in strategy planning, prioritization, and execution.
- Knowledge of SAP, PEGA, Confluence, CPQ, Salesforce Lightning (will be an advantage).
- Experience in preparing Excel reports and building dashboards for data analysis and presentation

You may like to know the team better by knowing the people in the team. Review LinkedIn profile of the people on the list below:

- Yani Azlishah - Finance Operations & Customer Ordering Manager (Hiring Manager)
- Victor Ooi - Recruiter for the position.

**What we offer**

We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself**We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of**
**age, background, culture, colour, disability, gender, nationality, race, religion**
**, or veteran/military status.**
- Job ID 2023-12143

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