Contract Collections Officer

2 weeks ago


Mid Valley City, Malaysia ShopBack Full time

Responsibilities
- Execute internal processes to optimize collections outcomes on a daily basis
- Review and Process waivers as per guidelines
- Update and manage collections tracker for internal tracking, assessment and preparation of monthly collections performance.
- Work with 3rd party collections partners on escalated items and prepare report on their performance
- Provide timely and accurate updates to internal systems based on customer responses and actions.
- Collaborate and communicate cross functionally on complex cases.
- Identify and analyse potential bad debts and prepare justification for write-offs.
- Mail out Demand Letters to customers based on established guidelines.
- Establish policies and processes to support efficient collections
- Identify opportunities to utilize technology to automate and enhance processes
- Collaborate with finance on monthly and quarterly reporting

**; Requirements**: - Requirements
- At least 1 year of relevant hands-on collections experience preferred.
- Willingness to try new approaches to get the appropriate outcomes.
- Problem-solving, positive and constructive attitude is a must.
- Structured, factual and data-driven.
- Ability to deep dive into data and elaborate clear and synthetic insights.
- High level of discretion and capable of confidently using experience and data to assess and recommend a best course of action even in an ambiguous situation.
- Flexible to work on incident triaging and escalations which may be non-standard work timings during incident periods.
- Strong business acumen and team mindset.
- Standout “can do” attitude and enthusiasm.
- Comfortable with ambiguity.
- Flexible and adaptable to change in a fast-moving organization.
- Working arrangement: Monday to Friday, 9AM to 6.30PM



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