Customer Experience Manager

We are hiring an experienced Customer Experience Specialist in Mid Valley, Johor Bahru - Shift hours: Rotational - 5am to 2pm / 9pm to 7am This role suits individual with sales and/or customer experience background and enjoys a role with plenty of customer interactions. If you have a love of connecting with people and providing great customer service...

**What you will be doing**: - Personalise and engage customers effectively to drive customer satisfaction - Assist customers on inquiries and issues efficiently to mitigate detractors - Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time **What you’ll need**: - Fluent English with excellent...

Location: Persiaran Southkey, Johor Bahru Working hours: Rotational Shifts Job Summary: This role suits individual with sales and/or customer experience background and enjoys a role with plenty of customer interactions. If you have a love of connecting with people and providing great customer service coupled with an interest in contributing directly to the...

**Position : Customer Experience - Community Outreach Specialis** **( GLC COMPANY)** **Location : Kompleks Kementerian Dalam Negeri, Taman Setia Tropika, Kempas,81200 Johor Bahru,Johor.** **Working Days**: 5 days per week ( Sunday - Thursday / 8.30am - 4.30pm) **Intake **:Immediately **Salary **:RM1,750 2. To monitor & track order status until complete. 3....

Req ID: 120385 Remote Position: No Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **Detailed Description**: - Participates as a member of a customer focus team and acts as an interface between customers and the team. - Receives reviews and monitors status of customer orders. - Works with internal and external customers to identify...

**Overview**: - Location: R&F Princess Cove (near JB Sentral). - Working hours: 9am-6pm (Monday - Saturday or Sunday - Friday). - All age groups are welcome. - Multilingual (English and Chinese) is an advantage. - Public Holiday is not applicable.. **Benefits**: - Full training and guidance for newcomers. - Skills Development Program. - Acquire both...

**COMPETENCY REQUIREMENT** **SKILL & KNOWLEDGE **: **QUALIFICATION & EXPERIENCE**: 1. Discussing to convey information effectively At least 3 years of working experience 2. Giving full attention to what other people are saying, specialization in relate to Logistic field taking time to understand the points being made, Able to work independently & proactive...

Job Description Ensure that the products meet quality requirements. Coordinate with Quality Managers to discuss and resolve product quality issues raised by customers. Update customers in a timely fashion regarding the status of quality issues or any requests. Participate in product quality planning and control process based on customer's specifications and...

Ensure that the products meet quality requirements. Coordinate with Quality Managers to discuss and resolve product quality issues raised by customers. Update customers in a timely fashion regarding the status of quality issues or any requests. Participate in product quality planning and control process based on customer s specifications and requirements....

Ensure that the products meet quality requirements. Coordinate with Quality Managers to discuss and resolve product quality issues raised by customers. Update customers in a timely fashion regarding the status of quality issues or any requests. Participate in product quality planning and control process based on customer's specifications and requirements....

1. Conducting surveys and writing reports based on customer feedback on products and services. 2. Providing customers with clear instructions to resolve issues. 3. Rerouting customer calls to other departments when advanced solutions are needed. 4. Managing orders and ensuring their prompt delivery. 5. Coaching spokespersons and executives in effective...

**CM03386 - Customer Program Manager**: - Job Specialization: **Customer Service** - Working Location: **Johor** - Salary Range: **RM 12,000 - RM 14,000** - Posted Date: **14/02/2023** Location**:Johor** Client's Profile: - **High-reliability design, manufacturing and supply chain solutions that brings global expertise at every stage of product...

**JOB SCOPE** - Provide effective solution for customer issue. - Follow up and respond back to user on timely manner. - To deliver excellent customer service to customer via phone or any other channels. - To provide accurate information on products and services to customer - Exceeding customer expectation in terms of customer service and accurate...

Remark: - This job is to work in Singapore **Salary Range: SGD 2200 - 4300.00** **Company Information**: Business Nature: Education Providing quality tuition and learning programs from primary to tertiary education over 20 years. **Responsibilities**: - Acquire a strong working knowledge of the organisation’s programmes, services and processes. -...

**Company Information** Business Nature: Maid Employment Agency Location: JB City Plaza Working hours: 5 days per week (Weekend / PH need work, based on rotational shift) - Manage and maintain the **appointment scheduling system **efficiently and accurately. - Coordinate with clients to schedule appointments and bookings according to their preferences and...

**Responsibilities**: - Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. - Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and...

**Job Summary**: We are seeking a highly motivated and customer-oriented individual to join our team as a **Customer Happiness Officer**. In this role, you will be responsible for engaging with our existing customers, ensuring their satisfaction, and promoting our exclusive member programs. Your primary focus will be to provide exceptional customer service,...

**Responsibilities**: - Setting up appointments with customers and coordinate technical teams on confirmed appointments - Generation of invoice/quotation and facilitate customer's payment - Inventory management - Purchase items from various suppliers - Data entry of sale and purchase invoices, appointment and after sales records, and employee’s overtime...

**Hiring Branch: Cycle & Carriage Johor Bahru** **Responsibilities**: - To provide professional automobile advisory service to customers visiting the service centre. - To check-in all assigned customers, including all pre-check in preparation (check vehicle history, any outstanding jobs, recall campaigns etc) and to conduct active reception for all...

Serves as the primary point of contact for customers seeking guidance or clarification regarding products or services. - Responsible for addressing inquiries, resolving issues, and providing assistance - Accurately documenting customer interactions, identifying recurring issues or trends, and collaborating with internal teams to implement effective...