Bodyshop Executive

**Key Responsibilities**:
Repair Order Management:

- Create detailed and accurate estimates, repair orders, documenting customer information, vehicle details, and requested services.
- Review repair orders with customers to ensure mutual understanding and obtain necessary approvals.
- Schedule appointments with insurance companies and surveyors for fast processing of claims
- Manage required systems, including parts catalogue, insurance portal,
- Monitor the progress of repairs and update customers accordingly, providing estimated completion times.

Technical Expertise and Assistance:

- Conduct preliminary vehicle inspections to identify visible damage, discuss repair options, and provide preliminary estimates.
- Collaborate with technicians to assess and diagnose more complex issues and develop comprehensive repair plans.
- Assist customers in understanding repair procedures, technical terminology, and recommended maintenance schedules.
- Provide guidance on warranty coverage, claims processes, and any additional service packages or options available.

Administrative and Documentation Tasks:

- Maintain accurate and organized records of customer interactions, repair orders, invoices, and related documentation.
- Ensure proper documentation of warranty claims, insurance information, and any additional required paperwork.
- Collect payments, process invoices, and provide customers with detailed breakdowns of charges.
- Manage and reconcile cash registers and assist in inventory management of parts and supplies.

Team Collaboration:

- Collaborate effectively with technicians, parts department, and other team members to ensure seamless workflow and customer satisfaction.
- Communicate pertinent information to the team regarding repair status, customer concerns, and any special requirements.
- Foster a positive and cooperative work environment, promoting teamwork and open communication.

Qualifications and Skills:

- High school diploma or equivalent; additional education or certification in automotive technology or customer service is a plus.
- Proven experience in a customer service role, preferably within an automotive or bodyshop environment.
- Strong communication and interpersonal skills, with the ability to effectively listen, empathize, and communicate technical information to customers.
- Solid understanding of automotive repair and maintenance processes, terminology, and industry best practices.
- Excellent organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
- Proficient computer skills, including experience with automotive service software and systems.
- Ability to remain calm and professional in challenging situations and effectively resolve customer concerns.
- Familiarity with insurance claims processes, warranty coverage, and basic understanding of vehicle mechanics.
- Valid driver's license with a clean driving record.

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM3,200.00 - RM3,500.00 per month