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Retail Store Manager

4 months ago

Klang, Malaysia Fair Work (M) Sdn. Bhd. Full time

**SCOPE AND GENERAL PURPOSE OF THE JOB**:

- Handling and overseeing all the day-to-day processes that are carried out in the store.
- Able to manage the product inventory, sales persons, goods for display, sales, etc.

**MAIN DUTIES AND RESPONSIBILITIES**:

- Completes store operational requirements by scheduling and assigning employees; following up on work results.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Contributes to team effort by accomplishing related results as needed.
- Managing and motivating a team to increase sales and ensure efficiency.
- Managing stock levels and making key decisions about stock control;
- Analyzing sales figures and forecasting future sales volumes to maximise profits.
- Analyzing and interpreting trends to facilitate planning

**JOB DESCRIPTION**:

- Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development.
- Ensuring standards for quality, customer service and health and safety are met.
- Resolving health and safety, legal and security issues.
- Responding to customer complaints and comments.
- Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.

**Job Types**: Full-time, Permanent, Fresh graduate, Student job

**Salary**: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Additional leave

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Commission pay

Application Question(s):

- Are you from appliances/ furniture retail industry?