Customer Service @ Bangsar
6 days ago
**CUSTOMER SERVICE OFFICER**
**Working Days**:
- 5 Working day, 2 off day (rotational)
- 2 shifts (9am-6:30pm/12:30pm-10pm)
**Contract**: 12 months
**Location**: Mid Valley, Bangsar
**Job Scope**:
- Expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers’ feedback.
- Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
- Keep abreast of new developments (SOPs) and changes in products, services, policies, and procedures as shared by management and stakeholders.
**Requirement**:
- Customer-oriented with good interpersonal and communication skills (oral and written).
- Highly adaptable to a fast-paced and dynamic environment.
- Problem analysis and problem-solving skills.
- Fluent in English & Bahasa Malaysia (Writing and Speaking).
- Fresh graduates are welcome to apply.
- Willing to work from the office.
- Able to work in shifting schedule including on weekends and public holidays.
- Preferred knowledge in any of the ones: Zendesk, LivePerson, FreshDesk, any CRM system.
Contract length: 12 months
**Job Types**: Full-time, Contract
**Salary**: RM1,800.00 - RM2,350.00 per month
Schedule:
- Afternoon shift
- Day shift
Supplemental Pay:
- Performance bonus
Work Remotely:
- No
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