Specialist-hrit

3 days ago


Kuala Lumpur, Malaysia CIGNEX IT Services Sdn Bhd Full time

Position Objective: This statement should be a general summary of the responsibilities listed in the next section. '¢ Perform System administration for AIA Global HRIT Platform '¢ Supporting HRIT Lead & Manager on work assignments. '¢ Able to manage Workday functional modules '¢ Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned. Roles and Responsibilities Describe specific key functions of the position or the essential areas of responsibilities, listing the most important first. Begin each statement with an action verb. Describe what, how, and why role/responsibility is performed. Indicate average percentage of time each responsibility takes. '¢ Provide L2 support to resolve any system related issues. '¢ Ensure resolution time meeting SLA target. '¢ Manages all assigned Incident & Change Requests and deliver according to the target resolution time. '¢ Self-discipline and good deliverables to promote accountability and trust at work. '¢ Perform system configuration and customization. '¢ Monitor system notification (errors) and take appropriate actions. '¢ Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base. '¢ Support Manager in executing proof of concepts (POCs) for new Change Request when necessary. '¢ Provide training with end users in several ASPAC locations if necessary. '¢ Participate in regional project activities with HRIT focus. '¢ Successful system and process integration, efficient SLA driven end-user support and communications. '¢ Delivery of system and business process training for PCR. '¢ Liaises with necessary AIA colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required. Education University / College graduate in computer science or other relevant discipline. Experience 3 to 5 years' relevant experience in regional solution/system support. Has exposure in Workday Absence module Special skills SLA familiarity and performance driven work culture. Good problem solving and analytical skills. Good communication and presentation skills. A good team player Consistent and proactive in BAU operations and deliverables

CIGNEX is a global company offering solutions, services and platforms on Open Source, Cloud and Automation technologies. Since 2000, CIGNEX has been delivering enterprise class solutions, which are built using leading platforms that can easily be integrated with existing systems to achieve unparalleled results. By leveraging multiple delivery models, we help organisations around the world to increase revenue, achieve business goals, gain competitive advantage, and maximize customer satisfaction while significantly reducing the cost of doing business. With our client-focused consultative approach we have delivered over 900 enterprise solutions globally to clients across various industries to meet their business and technical requirements. We offer various project engagement models '“ Onsite/Onshore, Offshore, Hybrid (Onsite + Offshore) and EDC (Extended Development Center). EDC offers enhanced level of engagement facilitating strategic partnership with the clients by setting up center which leverages our processes, infrastructure and operational capabilities. CIGNEX's process infrastructure covers quality management system (assessed and appraised at CMMi ® Ver 1.3 Level 3), ISO 20000:2011 certified based on ITIL framework and information security management system (ISO 27001:2013 certified). WHAT SETS US APART Our proven experience with Open Source, Cloud and Automation technologies allows us to deliver and deploy large complex solutions. The ability to integrate O

Bachelor's or Equivalent



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