![eTeam Workforce Sdn. Bhd. (Malaysia)](https://media.trabajo.org/img/noimg.jpg)
Japanese Native
3 weeks ago
_**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_
- **Location - Cyberjaya (Nearby MRT Cyberjaya)**_
- **Eligibility - Valid passport / Native Japan ONLY**_
- **Type : PERMANENT**_
**Responsibilities**:
- Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
- This position provides customer service support and resolution of routine problems regarding client's product or services.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
**Requirements**:
- High School Diploma / Degree with three to six months of relevant experience in Customer Service / Call Center.
- Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
- Fluent in Japanese and English.
- Dependable with strong attention to detail.
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
**Job Types**: Full-time, Permanent
**Salary**: RM8,500.00 - RM9,000.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Rotational shift
Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you currently based in Japan?
- Are you willing to work on Rotational Shift?
- When is your availability date to join?
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Japanese (preferred)
- English (preferred)
-
Native Japanese
2 weeks ago
Cyberjaya, Selangor, Malaysia GrowthFn Sdn Bhd Full timePosition: Native Japanese - Customer ServiceLocation: Cyberjaya, Malaysia.Salary: RM10,000Language: Native Japanese +EnglishProject: Travel AccountWork hour: Rotational ShiftQuantifications: National Diploma or Degree with Customer Service experience from BPO Company.Target Onboarding date: ASAP or with Notice PeriodResponsibilitiesThe Customer Service...
-
Hiring Advisor Customer Service
3 weeks ago
Cyberjaya, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full timeWe are Hiring Native Japanese **Position**: Advisor I, Customer Service ( native Japanese ) **Working Location**: Prima 1, Block3507, Jalan Teknokrat 5, 63000 Cyberjaya, Selangor, Malaysia. **Working Hours**: 24*7 (9 Hours Including one hour Break) **Working Days**: Monday to Sunday (5 days in week with rotational Week off!!) **Salary : Basic**:...
-
Native Japanese- Customer Service
7 days ago
Cyberjaya, Malaysia GrowthFn Sdn Bhd Full timeVacancy: Native Japanese - Customer Service - Location: Cyber Jaya, Malaysia. - Salary Max: RM11,000 - RM11,500 - Process: Travel Account (Aviation) - Language: Japanese + English - Headcounts: 10 - Joining Date: ASAP or with Notice period. - Work hour : Normal Working hour. - Bachelor 's degree - Role & Responsibilities: - Take call and provide accurate...
-
Native Japanese
5 days ago
Cyberjaya, Malaysia GrowthFn Sdn Bhd Full time**Position: Native Japanese - Customer Service** Location: Cyberjaya, Malaysia. **Salary**: RM10,000 Language: Native Japanese +English Project: Travel Account Work hour: Rotational Shift Quantifications: National Diploma or Degree with Customer Service experience from BPO Company. Target Onboarding date: ASAP or with Notice...
-
Team Leader
2 weeks ago
Cyberjaya, Malaysia Gratitude Inc. Full time**Gratitude Inc.** is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and...
-
Native Japanese- Customer Service
2 weeks ago
Cyberjaya, Selangor, Malaysia GrowthFn Sdn Bhd Full timeVacancy: Native Japanese Customer Service Location: Cyber Jaya, Malaysia. Salary Max: RM11,000 RM11,500 Process: Travel Account (Aviation) Language: Japanese + English Headcounts: 10 Joining Date: ASAP or with Notice period. Work hour : Normal Working hour. Bachelor 's degree Role & Responsibilities: Take call and provide accurate answer to customer queries....
-
Japanese Native
2 weeks ago
Cyberjaya, Selangor, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time_Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift_- Location Cyberjaya (Nearby MRT Cyberjaya)_- Eligibility Valid passport / Native Japan ONLY_- Type : PERMANENT_Responsibilities: Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This...
-
Team Leader
3 weeks ago
Cyberjaya, Malaysia Gratitude Inc. Full time**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Japanese language english Team Leader Supervisor Skills Operations Supervisor Japenese Team lead operation Team leader BPO Proficient in English - **Job...
-
Operations Manager
3 weeks ago
Cyberjaya, Malaysia Gratitude Inc. Full time**Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Japanese language Talent Management Team Leader Team Management Communication Skills Operations Management Team Leading Japenese BPO Skills...
-
Japanese Native
3 weeks ago
Cyberjaya, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time_**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Eligibility - Valid passport / Native Japan ONLY**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending...
-
Customer Service Chat Representative
3 weeks ago
Cyberjaya, Malaysia REGENERATION RESOURCES Full timeSummary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Chat Representative for our travel company. You will be responsible for providing exceptional customer service and assistance to our Japanese-speaking customers via chat, ensuring their travel experience is smooth and enjoyable. As a native...
-
Operations Manager
3 weeks ago
Cyberjaya, Malaysia GRATITUDE INC. Full time**Description / Requirements** Role: Operations Manager Location: Cyberjaya Rotational Shifts Salary : 15-17k MYR **Responsibilities**: - Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction - Establishing and managing relationship with stakeholders - Oversight of team -...
-
Travel Customer Service Representative
2 weeks ago
Cyberjaya, Malaysia REGENERATION RESOURCES Full timeAs a Travel Customer Service Representative, you will be the first point of contact for our Japanese-speaking customers, ensuring they receive top-notch service throughout their travel journey. This role is crucial in maintaining our reputation for outstanding customer service. **Responsibilities** - Provide **excellent customer service** to clients by...
-
Airline Customer Service Representative
2 weeks ago
Cyberjaya, Malaysia REGENERATION RESOURCES Full timeAs an Airline Customer Service Representative, you will be the face of our airline, ensuring that our Japanese-speaking passengers have a seamless and enjoyable travel experience from start to finish. **Key Responsibilities** - Provide **exceptional customer service** to passengers, answering inquiries about flight schedules, fares, and other travel-related...
-
Customer Service(Japanese)
5 days ago
Cyberjaya, Malaysia GrowthFn Sdn bhd Full time*:* *DUTIES AND RESPONSIBILITIES:* - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry...
-
Customer Service(Japanese)
2 weeks ago
Cyberjaya, Selangor, Malaysia GrowthFn Sdn bhd Full time*: *DUTIES AND RESPONSIBILITIES: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following documented call flows, work processes, data entry...
-
Team Lead Customer Service
6 days ago
Cyberjaya, Malaysia GrowthFn Sdn Bhd Full timeVacancy: Japanese Team Lead - Customer Service Location: Cyber Jaya, Malaysia. Salary Max: RM 12,500 + Allowances Process: Travel App Language: Japanese + English Headcounts: 2 Joining Date: ASAP or with Notice period Shift timing : 8am to 11.30pm, rotational Mon-Sun (No Late Night SHifts) Education: Diploma and Bachelor 's degree plus at least 1...
-
Ops Managernative Japanese
3 days ago
Cyberjaya, Malaysia Tekrecruiters Full time**Responsibilities**: - Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction - Establishing and managing relationship with stakeholders - Oversight of team - organizes resources, sets goals, carries out strategy from Executives and client on a day-to-day basis; reporting...
-
Travel Customer Services Representative
4 weeks ago
Cyberjaya, Malaysia REGENERATION RESOURCES Full timeAre you passionate about travel and eager to make a difference in the lives of globetrotters? Do you possess exceptional communication skills in Japanese and a deep understanding of the travel industry? Then this is your chance to join a world-renowned travel agency that is redefining the meaning of customer service! As a Travel Customer Services...
-
Ops Managernative Japanese
2 weeks ago
Cyberjaya, Selangor, Malaysia Tekrecruiters Full timeResponsibilities: Managing the operations seamlessly, ensuring timely SLA delivery along with maintaininghigh level of employee and customer satisfaction Establishing and managing relationship with stakeholders Oversight of team organizes resources, sets goals, carries out strategy from Executivesand client on a day-to-day basis; reporting responsibilities...