Manager, OTC

**Purpose of the role**:
**Account Receivable Billing and Receipting**:

- Ensuring quality in terms of accuracy and completeness on billing and receipting transactions processed.
- Ensuring billing and receipting transactions are processed within agreed timelines in accordance with SLAs.
- Oversee month end OTC process to ensure timely completion of closing and reporting.
- Manage and monitor billing process, customer related receipts, providing accurate and timely management information and reconciliations as required.

**Collection**:

- Lead collection of debt and follow up on debtor performance issues while working with relevant teams in resolving disputes and developing collection strategies.
- Monitor and track customer overdue positions to manage risks.
- Organise monthly review meetings with the Opco representatives to ensure appropriate action taken on overdue accounts.
- Resolve customer queries or further escalate to the relevant parties.

**Continuous Improvements**:

- Implement best practices and proactively identify, propose and implement continuous improvement opportunities in existing processes within the team

**Leadership and People**:

- Perform people management responsibilities, which include planning & assigning tasks, and team performance appraisal, coaching & development

**Others**:

- Assist in planning and managing transition activities with the Project Team
- Assist in other functional areas when needed.

**Qualifications**:

- A Bachelor's Degree in Finance, Accounting or related field, professional qualification (ACCA/CPA/MIA etc.) is preferred.
- Minimum of 10 years of relevant experience.
- Minimum of 5 years of supervisory experience.
- Having shared service center experience is an added advantage.
- Experience in project management is an added advantage

**Role Specific Skills**:

- Fluent written and spoken English
- Strong interpersonal and people management skills
- Collaborative
- Assertive
- Problem solving
- Leadership, People Management and Project Management skills would be an advantage
- Proactive - Time management, Business Acumen and Manage Customer Expectation
- Attention to Detail & Ability to maintain high level of accuracy
- Ability to handle high volume task and able to adapt complex work environment
- Excel skills mandatory
- Familiar with Office 365
- Willing to travel overseas if required
- Basic knowledge of fundamental accounting concepts, practices, and procedures
- Good Communication Skill - Able to communicate effectively with OpCo and Clients.
- Knowledge of SOX Compliance norms relating to the process

**Experience**:

- OTC: 10 years (preferred)
- Supervisory: 5 years (preferred)