IT Helpdesk

2 weeks ago

Kuala Lumpur, Malaysia GENO Management Full time

**Position** : IT Helpdesk (System Administrator)

**Salary Range**: RM 2,600 - RM 3,400

**Location** : Bangsar South, KL

**Working Hours** : Monday - Friday (9.00am - 6.00pm)
- **Following Singapore working calendar. Will compensate with replacement off-day / basic salary._

**_ Responsibilities:_**
- You will be interacting with customers, responding to their needs.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
- You will follow up and make scheduled call backs to customers where necessary.

**_Requirements:_**
- **_ Fresh graduate are encouraged to apply_**:

- Min 1 year in IT Helpdesk
- Proficient in spreadsheets and word processing
- Extensive experience with Microsoft Windows
- Experience with networks in professional environment
- Familiarity with other operating systems preferred (Linux, MAC OS)
- Experience with administration of Servers (Windows or Mac)
- Troubleshooting hardware and software issues

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