Route Associate
2 weeks ago
Role:
This position is responsible to schedule driver’s daily assignment according to pick-up booking and maintain communication with drivers and merchant to ensure shipment is picked-up timely. This position requires to have strong communication skill to interact with various parties in the fast-paced environment while ensuring all pick-up booking is completed with zero failures
Core responsibilities
Schedule drivers to pick up parcels from merchants
Monitor driver activity and identify potential failures to activate contingency recovery plan
Collaborate with management to modify daily routes to accommodate pick up needs based on priority
Monitor drivers’ working hours and equipment availability
Act as communication liaison between driver and merchants
Cultivate strong relationship between driver and merchant to reduce stress that comes with last minute arrangements and changes
Monitor road condition and traffic changes; and work with drivers to establish new route for timely pick up
Perform audit & observe couriers’ behavior on the route and identify opportunities for improvements
Manage merchants pickup request via system escalation & communication
Reporting Line:
Reports directly to First Mile Supervisor & First Mile Manager
**Skills**:Must be able to work a flexible schedule
Strong knowledge of area and roadways
Ability to work in team environment in fast paced surroundings
Strong written and oral communication skills are essential
Required skill(s): MS Excel, MS Office
Good understanding and command of English, Bahasa Malaysia
Please whatsapp me for more details : 01125809093
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM2,300.00 - RM2,400.00 per month
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Puchong: Reliably commute or planning to relocate before starting work (required)
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