QA Executive

5 days ago

Port Klang, Malaysia ZUS Coffee Full time

Conduct unannounced internal outlet regular audit to measure outlets compliance level to food safety, sanitation, product quality and overall outlet health by reviewing outlets practices and tools.
- Handle, review and evaluate product complaints as per procedures.
- Support in executing Supplier Quality Management program, evaluate current supplier base and identify opportunities for improvement.
- Support, evaluate and measure product development and deployment processes.
- Analyze outlet audit performance and conduct gap analysis for improvement. Provide recommendation / advice to outlets.
- Analyze outlet audit performance and conduct gap analysis for improvement. Provide recommendation / advice to outlets.
- Effectively communicate to outlets on best practices, product safety and quality standards.
- Review, investigate and troubleshoot product concerns from retails and customers. Implement corrective action and documents outcomes accordingly.
- Support product complaints handling effectively and process complaints in a uniform and timely manner, including investigation, resolution, and reporting of all product complaints.
- Compile all QA relevant activities on scheduled basis for management review.
- Monitor and drive appropriate action and continuous improvement activities as assigned.
- Perform any other special project/ task assigned by superior/ management

**; Requirements**:
- At least Diploma / Bachelor’s Degree in Food Science and Technology, Engineering or other related disciplines.
- Formal background or training in technical areas relevant to product safety standards (HACCP /GFSI).
- Preferably 1 year of working experience in quality control and quality assurance management in FandB chain industry restaurant.
- Fluent in English and Malay (spoken and written).
- Knowledge of food safety standards, quality assurance terminology, implementations, methods and tools.
- Technical knowledge and hands on experience in handling certification audit such as HACCP is preferred.
- Attention to details and accuracy, meticulous with good problem solving skills.
- Confident, proactive, able to work under pressure and meet tight timelines.
- Able to articulate new information quickly and react positively to new and challenging opportunities.
- Able to communicate effectively with team members, internal colleagues, operation peers and suppliers.
- Possess own transport and wiling to travel.

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