Creative Operations Director

4 weeks ago


Kuala Lumpur, Malaysia Media.Monks Full time

Media.Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Media.Monks' single-P&L model offers brands seamless access to a nearly 6,000-strong team of digital talent organized across 57 talent hubs in 33 countries.

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we'd love to include your unique perspective.

**Role**:
We're looking for a Creative Operations Director who will be an important orchestrator in setting up and running teams and workstreams for an exciting FMCG global brand across APAC. This role analyses client needs and turns them into organizational structures and processes, and works to safeguard quality delivery, productivity and efficiency throughout our production cycles. We're looking for a seasoned entrepreneurial soul who comfortably wears different hats and is a stellar problem solver.

You have a proven track record in the industry and understand what it takes to produce topnotch work at large scale.You partner with key players in our ecosystem to make the operational engine run smoothly with stellar output.

**Requirements**:
**External strategic/operational responsibilities**
- You'll work across multiple offices and teams across the APAC region and take responsibility for all matters operations and production.
- You'll dive deep into the client universe to truly understand business needs, identify pain points and map a fitting way of working.
- You'll define production strategies, write up workflows and dig deep into tooling and system solutions.
- You'll support the creation of documentation and training materials.
- You are ultimately responsible for successful project deliveries on time and within budget.
- You'll identify and protect measures of success.
- You'll plan calibration meetings and help build great relationships internally and externally
- Together with the account lead you'll make sure you keep the account is in top-notch financial health, balancing the load between team utilisation rate and project scope.
- Together with the recruitment department you will improve processes around resourcing, recruitment and hiring. You will be responsible for key hires.
- You make sure that local teams set up key initiatives that drive excellent onboarding, collaboration, knowledge sharing, training and team building.
- You connect the dots across regions and connect closely with your counterparts around the world to make sure that we don't reinvent the wheel and continuously learn from each other.
- You make sure that production teams use uniform processes (tools, structure, naming conventions, documentation,). Centralization of information in a digestible format is key.

**Talent and recruitment**
- Work with the producers to recruit the right talent for our teams. Facilitate the progress by selecting, planning, and interviewing, as well as tracking progress globally.
- Handle the onboarding of new employees by tag-teaming with HR, facility managers and office assistants.
- You make sure that local teams set up key initiatives that drive excellent onboarding, collaboration, knowledge sharing, training and team building.

**Support production teams**
- Whilst the production team focuses on the day-to-day, you look ahead and prepare the operation for growth.
- Help solve problems and enable great communication between teams.
- Liaise with the operational leads around the world.

**Workflows, systems and tooling**
- Tooling savvy. Strong insight in and experience with key project management software
- Pinpoint wonderful workflows and choose the right tools and software per project.
- Audit and streamline processes and help to introduce new software if needed.
- Help nurture a positive learning environment.
- Investigate automation where possible.

**Training the trainers**
- Think in infinite scalability by creating training documentation, tools, training sessions, train the trainer workshops...

**When a new operation has reached a stable stage, you'll become more client agnostic.**
- Support sales and presentations.
- Help other producers understand what it takes to sell and run a studio.
- Travel to clients.
- Nurture culture by organizing events and keep an eye on talent happiness.
- Support program directors and producers with talent management.

**Capabilities**
- You have a background in project management, production or operations.
- You're comfortable doing many different things, all while remaining approachable.
- You like creative problem-solving.
- You're not shy


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