Director of Rooms

2 weeks ago

Kuah, Malaysia The Danna Langkawi Full time

Responsible for overseeing all aspects of the guest experience, from check-in to checkout
- Supervise room attendants, butlers, concierges, etc. to ensure that they provide guests with exceptional service at all times.
- Overseeing the cleanliness of the hotel’s public areas, such as lobbies, hallways, and stairwells, to ensure they meet the standards of the hotel’s brand
- Ensuring all guests are greeted warmly during check-in until check-out.
- Working together with the housekeeping department to ensure that housekeepers are properly trained on how to clean different types of rooms and equipment correctly.
- Supervising the cleaning staff to ensure that they perform their duties effectively and efficiently
- Reviewing the condition of guest rooms after each cleaning and providing feedback to housekeeping supervisors about any issues that need to be addressed
- Reviewing guest reviews to identify opportunities for improvement in the guest experience

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: From RM10,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Parental leave

Schedule:

- Day shift

Ability to commute/relocate:

- Langkawi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Room Division: 4 years (required)

**Language**:

- English (required)

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