Retail Associate

**JOB DESCRIPTION**:

- Act as first point of contact in the retail store by welcoming customers with a smile.
- Provide customers with product information, demonstrate and explain product features.
- Guide customers to assist them in making purchasing decisions.
- Ensure that shelves are stocked properly and that all items and shelves are dusted and cleaned periodically.
- Ensure the overall cleanliness and maintenance of the store.
- Handle refunds and exchanges and associated paperwork.
- Balance cash registers at the end of the shift and make sure that there is sufficient cash change available for the next shift.
- Order low stocks and make sure that newly delivered stock is placed on shelves appropriately.
- Put up store and window display for products on promotion.
- Ensure that any discrepancies are communicated to your Reporting Manager immediately.
- Take and resolve customers’ complaints and relay complicated ones to the Reporting Manager.
- Any duties as delegated by your Reporting Manager.
- To maintain and follow all procedures as prescribed by the SOP of the Company from time to time.
- Strictly NOT allowed to claim the Customers’ benefits entitlement of their membership card / loyalty / credits / points for the staff own use.

**Requirements**:

- Experience in fast paced retail environment
- Goal driven and customer oriented
- Good command of English, Mandarin and other languages is preferred as you are required to interact with customers from multiple nationalities

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Sepang: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How many years of experience do you have as a retail sales associate?

**Language**:

- Mandarin (preferred)