IT Manager

7 months ago


Kuala Lumpur, Malaysia RCSI Management Full time

Position : IT Manager

Salary Range : RM 10,000 - RM 17,000

Location : Bangsar South

Working Hours : Monday - Friday

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Act as single point of contact for IT escalations and requests for Asian markets
- Oversee and follow-up incidents and other technical issues, collaborating with L2/L3 support in Ireland and/or USA.
- Function as first-level Business Analyst for new requests originating in Asian locations, collaborating with teams in Ireland and USA as needed
- Escalate critical issues promptly
- Contribute to IT continuous improvements and roadmap
- Contribute to and track technology budget in the Asian region
- Assist in creating and supporting IT operational workflows, knowledge documents, reports, and communications to IT and business customers, in alignment with Global IT.
- Participate in the evaluation, design, and implementation of new systems.

**REQUIREMENTS**
- Have demonstrable experience and aptitude in working in a global, matrix organization where effective negotiating skills are used successfully while maintaining good working relationships with members of that organization.
- Experience using ITIL service management processes.
- Familiarity with project management principles
- The ability to build and maintain effective working relationships with customers, users, and colleagues within a global multicultural team.
- The ability to communicate effectively in English with both technical and non-technical colleagues at all levels in both verbal and written communications.
- Attention to detail and an ability to demonstrate an understanding of the need for standards and processes in IT.
- The ability to plan, prioritize and organize work to meet deadlines.
- Experience using project plans.

Pay: RM10,000.00 - RM17,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus


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