ソーシャルメディアチャットサポート

**職務内容：**
- **顧客対応：** お客様からの問い合わせに対して、迅速かつ効率的に対応します。これには、製品やサービスに関する質問、注文の処理、アカウントの設定と管理、問題のトラブルシューティングなどが含まれます。
- **コミュニケーション：** 顧客との明確で効果的なコミュニケーションを維持します。これには、電子メール、チャット、ソーシャルメディアプラットフォームを通じた対話が含まれます。
- **フィードバックの提供：** 顧客からのフィードバックを収集し、それを製品開発やサービス改善のための洞察に変えます。

**必要なスキル：**
- **日本語能力：** ネイティブレベルの日本語読み書き能力が必要です。
- **コミュニケーションスキル：** 顧客との明確で効果的なコミュニケーションを維持する能力。
- **問題解決スキル：** 複雑な問題を解決し、顧客の問題を迅速に解決する能力。
- **テクノロジーへの理解：** ソーシャルメディアプラットフォームとチャットツールの使用に精通していること。

**Description**

We are looking for a native Japanese speaker to join our team as a Social Media Chat Support representative in the telecommunications industry. In this role, you will be responsible for providing excellent customer service to our Japanese-speaking customers through various social media platforms. This is a great opportunity for individuals with strong communication skills and a passion for helping others.

As a Social Media Chat Support representative, you will be at the forefront of our customer interaction, ensuring prompt and accurate responses to inquiries and resolving any issues or concerns our customers may have. You will be responsible for maintaining a positive and professional image of our company while utilizing your strong written and verbal communication skills. This role requires a deep understanding of social media platforms, as well as the ability to multitask and manage multiple conversations simultaneously.

**Responsibilities**
- Respond to customer inquiries and comments on social media platforms promptly and accurately.
- Provide excellent customer service by addressing customer concerns and resolving issues.
- Maintain a positive and professional attitude while interacting with customers.
- Escalate complex issues to the appropriate department if necessary.
- Stay up-to-date on company products and services to better assist customers.
- Maintain a high level of professionalism and adherence to company policies and guidelines.
- Collaborate with team members to improve overall customer service experience.

**Requirements**:

- Native Japanese speaker with fluency in written and spoken Japanese.
- Excellent written communication skills in both Japanese and English.
- Strong understanding of social media platforms and their features.
- Ability to multitask and handle multiple conversations simultaneously.
- Strong problem-solving and decision-making skills.
- Ability to remain calm and composed in high-pressure situations.
- Flexibility to work in shifts, including evenings, weekends, and holidays.

Pay: RM5,000.00 - RM10,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- Japanese (required)
- English (required)