Guest Service Executive

3 weeks ago

Kuala Lumpur, Malaysia Shangri-La Hotels Full time

At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a Guest Service Executive.

**As Guest Service Execuitive we rely on you**:
Facilitates and ensures a sufficiently manned Front Desk counter at all times.

Obtains briefing from Service Manager - Front Office on problems and situations requiring further attention.

Maintains an active presence at the Front Desk to directly supervise the Service Associates attending to the guests to maximize guests’ satisfaction.

Handles problems and seeks assistance of Service Manager - Front Office when necessary.

Ensure that all Quality Standards, Core Practices and Procedure are followed so that consistency and guest satisfaction is maintain each and everytime

Ensures that “shift reports” are printed and “Traces” are followed up accordingly.

Ensures that “Interface Lost Postings” are regularly checked.

Double checks guest folios for completeness and accuracy.

Confirms the number of “due out” guests and scheduled late departures.

**Requirements**:
Proficient in oral and written English and Malay.

Minimum of 1 year as guest service personnel in a service industry.

Pleasant, effective social skills, and versatile.

Willing to work in shift.

Malaysian or Malaysia Permanent Residence only

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