Customer Service Executive
3 weeks ago
**JOB SUMMARY**
Responsible for providing value-added service and administrative support through order processing in a timely, accurate, and efficient manner for assigned sales divisions or external customers.
Responsible for responding to customer inquiries, complaints, and other correspondence.
**DUTIES AND RESPONSIBILITIES**
- Receives and coordinates purchase orders from customers with other relevant departments.
- Ensures product ships out to customers are of correct quantities, orders and as per schedules.
- Handles and refers customer complaints and specifications concerning product or service to designated departments for investigation and feedbacks to customer.
- Monitors stock inventory and forecasts quantities and types of wires to be produced and shipped out.
- Handles and processes all product inquiries and samples from agents or customers.
**ACCOUNTABILITY**
- Ensure all purchase orders from customers are accurately processed and timely communicated to relevant department.
- Ensure all customers’ orders are shipped out correctly and timely.
- Ensure that problems highlighted by customers are resolved effectively and promptly through the established departmental processes and procedures.
- Ensure sufficient levels of stock are available and kept as inventory.
- Maintain good working relationship with agents and customers.
**REQUIREMENTS**
- Recognized university/ college degree in Business Administration or related courses.
- Preferable to have a minimum of 2 years experience in Customer Service related areas.
- Fresh graduates with strong academic background (CGPA min 3.0) and exhibit good leaderships skills and positive work attitudes (through his/ her co-curriculum activities) will be considered for the above post
- Must be fluent in both spoken and written English and Bahasa Malaysia.
- Ability to speak, read and write in Mandarin will be an added advantage.
- Computer Skills - Computer literate with knowledge of computer software system (SAP) would be an added advantage.
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